USAA reviews

3.3

47% would recommend to a friend

(7,677 total reviews)
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Juan C. Andrade

43% approve of CEO

43% positive business outlook

USAA has an employee rating of 3.3 out of 5 stars, based on 7,677 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

8K reviews
4.0
Oct 11, 2011
Recommend
CEO approval
Business Outlook

Pros

The salary is competive, the benefits are excellent, the annual bonus is wonderful. The raises are ok. Decent place to work compared to many other call centers.

Cons

If you are not used to a call center environment, this is not the place for you. Very high work load. Stressful.

4.0
Oct 8, 2011
Recommend
CEO approval
Business Outlook

Pros

mission minded company salary based comp. model holistic financial planning customer focus always

Cons

the compensation model doesn't reflect retention of assets unrealistic bonus opportunities

1.0
Oct 6, 2011
Recommend
CEO approval
Business Outlook

Pros

The best thing about USAA was the benefits. But what they make up for in benefits is taken from your pay. They have two or three gyms on site and wlil supplement one of your breaks to your lunch so you can have 1:15 minute long lunch to work out if you want to take advantage. The meal card/id - you can you your id as a credit card at the cafetieria and stores - don't get carried away thugh because it comes out of your next paycheck and it is possible to get back a $0 check if you spent more than you make.

Cons

You are micromanaged to an extreme so say goodbye to privacy. They watch your computer screens, they listen and record every one of your calls. You take everyone elses calls and when you speak to the insured on that first day you get your claim - make sure you go through everything because you will never see that claim again. What you make in benefits (and the yearly bonus) is taken from your pay. Try applying somewhere else to so you are not clouded by the bonus at USAA. I made 14k more starting at another insurance company when I left than at USAA; the difference in pay more than makes up for the benefits and bonus at the end of the day.

Viewing 7462 - 7464 of 7,677 Reviews

Glassdoor has 8,367 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.