USAA reviews

3.3

47% would recommend to a friend

(7,677 total reviews)
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Juan C. Andrade

43% approve of CEO

43% positive business outlook

USAA has an employee rating of 3.3 out of 5 stars, based on 7,677 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

8K reviews
2.0
Oct 4, 2011

Great Mission - Poor Execution Internally

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great benefits - Especially the health/dental insurance. Great company if you are the member Financially Strong Bonuses are provided each year.

Cons

USAA has evolved into just another call center. The employees are treated like cattle with little regard for their well-being. Once you have reached a certain tenure it seems they do anything in their power to get you out. An employee cannot access their own performance metrics and must "trust" the manager is doing the right thing. Time-off work is hard to receive. No time between calls. No recognition for seeking and completing degrees/INS certifications/etc... and definately no increase in pay or ability to promote or move to another area based on salary. If USAA management no l onger wants you employed they will do everything in their power to have you terminated. I have seen it happen to many people who were caught completely by surprise.

5.0
Oct 3, 2011

USAA was a decent place to work.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

USAA was a really good place to work when the four day work week was an option. The salaries were depressed, but were made up with bonuses.

Cons

Again...the salaries were somewhat depressed at USAA. It was also difficult to move into different segments once you were hired into one.

2.0
Sep 28, 2011
Recommend
CEO approval
Business Outlook

Pros

Coworkers Benefits Large company with room to advance your career

Cons

Large company where the executives make very large salaries and bonuses while operational employees are "redlined" and paid below market value. They increase profit by getting the same amount of employees to do more and more work. Then operational managers nitpick at review time, never taking into consideration other factors that may have played a role . They micro manage to the degree that it just boils down to whether or not your manager likes you. One manager could take the same employee and give an exceeds expectations review while another could take the very same employee and give a failed to meet expectations review just based on what factors they decide to highlight. It simply is a matter of how they want to look at it. An employee can produce great results with a manageable workload but as the workload increases one would assume that quality may decrease. But at USAA they don't care about that. Its as if everything they analyze happens in a vacuum. Unless of course you brown nose, then you can do no wrong...even if you are horrible at your job and all your coworkers know it.

Viewing 7465 - 7467 of 7,677 Reviews

Glassdoor has 8,367 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.