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      USAA

      Engaged Employer

      USAA reviews

      3.3

      47% would recommend to a friend

      (7,677 total reviews)
      avatar

      Juan C. Andrade

      43% approve of CEO

      43% positive business outlook

      Ratings by category

      3.8

      Compensation and benefits

      3.7

      Diversity & inclusion

      3.3

      Culture & values

      3.2

      Work/Life balance

      3.0

      Career opportunities

      2.6

      Senior management

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,677 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      3.0
      Sep 21, 2011

      Definitely a love-hate relationship

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits. Amazing mission. Perfect level of feedback from managers. O.K. pay.

      Cons

      Back-to-back calls all day. (That's all you'll ever do.) Management expects you to do complete certain tasks but continuously take call. Completely numbers driven. (Even though they won't outwardly admit it.) Understaffed. ALL THE TIME. (Haven't seen additional staffing in my department even though we've added 8 million members this year.) Pay is not that great even with a degree. No work/life balance.

      2.0
      Sep 16, 2011

      Cronyism and Nepotism at Best

      Software developer & integrator i
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits and job opportunities are surprisingly great. Cafeteria, Gym(s), In-House clinic and Pharmacy are some of the amenities.

      Cons

      As far as in the IT area, it is based on favoritism. Promotions occur based on social networking and appeal.

      Viewing 7468 - 7470 of 7,677 Reviews
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      Glassdoor has 8,367 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.