USAA reviews

3.3

47% would recommend to a friend

(7,677 total reviews)
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Juan C. Andrade

43% approve of CEO

43% positive business outlook

USAA has an employee rating of 3.3 out of 5 stars, based on 7,677 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

8K reviews
4.0
Jul 21, 2011
Recommend
CEO approval
Business Outlook

Pros

Excellent benefits! 401k matches up to 8%. lots of time off

Cons

You are just a number, military structure. You can be fired for stupid reasons.Lots of turnover. Very stressful and not a lot of room for growth unless you a cheerleader and in with all the company politics.

2.0
Jul 18, 2011
Recommend
CEO approval
Business Outlook

Pros

By far the best facility I have ever worked at. Especially for people athletically inclined. Benefits and 401k are outstanding, probably one of the best.

Cons

In technical roles employees performance is driven by manger's perception. The downside is that USAA IT is a matrix organization where technically skilled employees are evaluated based off their perception and not their technical skill.

3.0
Jul 11, 2011
Recommend
CEO approval
Business Outlook

Pros

Great benefits Pride in serving the military community Some smart and dedicated individuals working there Nice amenities onsite. Several cafes, jogging trails, gyms, relaxation rooms, gaming rooms, sports Pretty good testing and user acceptance processes

Cons

Extremely conservative culture (not political, just uptight) Strict dress code unless you give to charity They outsource the coding to India and, with the exception of some frontend customer-facing development, are not highly interested in the quality of work. Throw more hardware at it if it doesn't perform well. If you are at a lower level you can expect to participate in development to an extent but once you move up your job becomes more like a project manager's and you are mainly keeping tabs on contractors from India and their offshore counterparts Meetings, meetings, meetings. For some reason, you cannot get anything done at USAA without setting up a meeting. Everybody from senior level on upward has at least 60% of their day blocked off for meetings. Managers usually have days solidly blocked off. Email often goes unresponded. Outdated technical stack. Don't work here if you like working with cutting edge stuff. Only exceptions are mobile app development and web scripting (HTML5/CSS3). Nobody does n-tier development here, it is all segmented out at each layer, i.e. the web devs are agnostic of how anything works on the backend and vice-versa. They picked Wicket in favor of many better, industry-standard options just to keep this practice in place. In general they discard industry standards in favor of some bizarre homegrown solution (read: your experience does not transfer out of here). Extremely tangled dependency web. In some attempt to eliminate duplication of effort they have intermingled scores of web services together such that a minor change to one requires checking a mountain of dependencies and the testing that goes with it. It's not uncommon for what should be a simple web service to call 5 others and take a really long time to complete.

Viewing 7486 - 7488 of 7,677 Reviews

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