Is USAA a good company to work for?

USAA has an overall rating of 3.3 out of 5, based on over 8,367 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 47% of employees would recommend working at USAA to a friend and 43% have a positive outlook for the business. The best reviews about USAA have been left by employees working as Process Engineer , Software Developer & Integrator III and Development Product Owner .

Does USAA pay their employees well?

According to anonymously submitted Glassdoor reviews, USAA employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at USAA. This rating has been stable over the past 12 months.

How satisfied are employees working at USAA?

47% of USAA employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated USAA 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at USAA?

Claims Adjuster (294) , Insurance Agent (201) , Software Engineer (174) , Director (121) , Customer Service Representative (108) , Auto Claims Adjuster (107) , Insurance Professional (100) , Financial Advisor (92) , Member Service Representative (92) , Auto Adjuster III (82) , Senior Software Engineer (81) , Manager (75) , Financial Foundations Specialist (70) , Insurance Sales Agent (62) , Property Adjuster (58)

What are the pros of working at USAA according to real employee reviews?

"GREAT benefits health /401k match 8%/ tuition reimbursement / bonus for holidays and end of the year performance" ((in 1684 reviews)); "The pay is good for San Antonio and the cost of living in San Antonio is tremendous." ((in 537 reviews)); "It values support of the military and allows for a great work life balance." ((in 343 reviews)); "Great bonuses every year and christmas parties" ((in 280 reviews)); "Great company values and great benefits" ((in 137 reviews))

What are the cons of working at USAA according to real employee reviews?

"There was poor management and it made for a hostile environment for some of us." ((in 294 reviews)); "Very good and very bad managers at USAA." ((in 236 reviews)); "Senior leadership (executive management group) are all AFRAID of the CEO and do not lead." ((in 164 reviews)); "Upper management could care less about front" ((in 76 reviews)); "Lots of layoffs recently yikes" ((in 72 reviews))

What are employees saying about USAA layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about USAA layoffs and their outlook for job security at USAA in 2026.

What are the top reviewed USAA locations?

San Antonio , Phoenix , Tampa , Colorado Springs , Plano , Dallas , Chesapeake , Addison , Austin , Charlotte , Norfolk , Sacramento , Tampa Palms , Virginia Beach , Houston , Atlanta , Texas City , New York , Brandon , Denver , Glendale , Washington , Seattle , Riverview , Salt Lake City , Chicago , Tempe , Raleigh , Indianapolis , Los Angeles

USAA reviews

3.3

47% would recommend to a friend

(7,677 total reviews)

Juan C. Andrade

43% approve of CEO

43% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

USAA has an employee rating of 3.3 out of 5 stars, based on 7,677 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

8K reviews

4.0

Jul 10, 2011

Great place to learn and grow your career professionally, if you can handle lots of ups and downs.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Ability to learn and rotate through different organizations (IT, Training, Operations, Banking, Investments, Insurance, HR, Marketing), tuition reimbursement, you will make more at USAA than at any other financial services company.

Cons

Strategic goals change too often, missalignment between senior management's goals and frontline management's execution.

3.0

Jul 8, 2011

Dissapointed

Financial advisor

Recommend

CEO approval

Business Outlook

Pros

Good benefits and a nice work environment

Cons

Limited training and the trainers were poor at best. You are not given the tools to succeed as an Advisor. I had prior experience, but watched new people to the industry struggle. They only care about selling life insurance.

3.0

Jul 3, 2011

I wish they emphasized results more than image.

Can be a great place to build a career if you can handle the politics

Recommend

CEO approval

Business Outlook

Pros

Benefits are very good. The mission statement is taken seriously and customers, while not always getting the best price, are also not taken for a ride. Member facing employees are given the authority to do the right thing for the members. Our military oriented customers are incredibly loyal. San Antonio has a "smaller" town feel and overall USAA won't work you to death. Salary to cost of living (especially housing) ratio can be very attractive.

Cons

Lack of formal professional / career development in mid management ranks. Customer loyalty also serves to nurture a status quo culture. Many great people experience career failure for challenging the status quo or for making someone in power "feel bad". This is a conflict averse organization (unless conflict is passive aggressive). Too much emphasis on external hires (yes, once you are here you are staff, not the next shiny object).

Viewing 7489 - 7491 of 7,677 Reviews

Jobs at USAA

Customer Service - Bank Sales & Service

Inside Desk Property Adjuster

Property Adjuster Specialist - Field

Property Adjuster Specialist - Desk

Property Adjuster Specialist - Field

USAA

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Reviews by job title

Great place to learn and grow your career professionally, if you can handle lots of ups and downs.

Dissapointed

I wish they emphasized results more than image.

Jobs at USAA

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