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      USAA

      Engaged Employer

      USAA reviews

      3.3

      47% would recommend to a friend

      (7,677 total reviews)
      avatar

      Juan C. Andrade

      43% approve of CEO

      43% positive business outlook

      Ratings by demographic groups

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,677 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      8K reviews
      4.0
      May 19, 2011

      Great benefits, but sales are emphasized at the expense of what is best for the member

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      great benefits, very nice facilities, top management is ethical and interested.

      Cons

      The shift to a sales culture has gone too far. Members complain about constantly feeling pressured to buy something. Too many of upper level management postions are filled with people focused on hitting sales targets the mission and the focus of the firm is becoming more about salesmanship than stewardship.

      3.0
      May 16, 2011

      good. could use more support

      Call center operations advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      USAA has great benefits and great mission for military, veterans, retirees and their families. awesome values of service excellence and integrity.

      Cons

      USAA should find work life balance to allow employees to utilize those fitness and education benefits that they so proudly advertise to the world and new employees

      1.0
      May 14, 2011

      A Great mistake

      Financial advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits and great place to start out for an entry level position.

      Cons

      As a Financial Advisor I was not able to use my skills in helping members achieve their goals. I spent most of the day talking to people about their divorce, soldiers who were coming home from deployment and did not want to talk, or people so far in debit that the needed to file bankruptcy. It became very depressing after 10 hour days. USAA only wants FA to push life insurance and annuities, because these products add the most to the bottom line. If you do not mention life insurance on every call it is grade a below expectations every though it may not be fully suitable for a members situation. This took the fun out of the job.

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      Glassdoor has 8,367 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.