USAA reviews

3.3

47% would recommend to a friend

(7,679 total reviews)
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Juan C. Andrade

43% approve of CEO

43% positive business outlook

USAA has an employee rating of 3.3 out of 5 stars, based on 7,679 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

8K reviews
5.0
Jan 28, 2009
Recommend
CEO approval
Business Outlook

Pros

Compensation, benefits and opportunity for advancements. More importantly honesty and integrity. They give their employees a fair opportunity to balance work and home life. Overall they do a great job of implementing the "Three legged Stool" of equally focusing on the Member, Employees and Company. This is definitely the best company to work for.

Cons

Cost of goods thru Sodexo. Management tends to have their favorites and it seems that they focus more on promoting those individuals. Sometimes there appears to be a greater focus on the bottom line (products sold) versus whether or not you did was best for your member.

4.0
Jan 14, 2009
Recommend
CEO approval
Business Outlook

Pros

USAA is great for career advancement because the company is very large and has a variety of career opportunites. There is ample communication between management and staff with a company website and different vehicle for posting ideas and greivances. Recently there was a change at CEO and this has definately impoved the company for the better as the new CEO is interested in employees and happiness and balance. The compensation could be better, but opportunity and appreciation make up for this short coming.

Cons

The work/life balance is off . Enployees are tethered to a blackberry and can be called at any time. The job required more than 40 hours regularly and it was pretty high stress. Also, the salary could be improved for what is expected.

4.0
Oct 28, 2008
Recommend
CEO approval
Business Outlook

Pros

The benefits are excellent and it's such a large company that you can experience many different things through your tenure.

Cons

Tons of red tape and bureaucracy - more so than at most companies of its size.

Viewing 7516 - 7518 of 7,679 Reviews

Glassdoor has 8,369 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.