Is USAA a good company to work for?

USAA has an overall rating of 3.3 out of 5, based on over 8,367 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 47% of employees would recommend working at USAA to a friend and 43% have a positive outlook for the business. The best reviews about USAA have been left by employees working as Process Engineer , Software Developer & Integrator III and Development Product Owner .

Does USAA pay their employees well?

According to anonymously submitted Glassdoor reviews, USAA employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at USAA. This rating has been stable over the past 12 months.

How satisfied are employees working at USAA?

47% of USAA employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated USAA 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at USAA?

Claims Adjuster (294) , Insurance Agent (201) , Software Engineer (174) , Director (121) , Customer Service Representative (108) , Auto Claims Adjuster (107) , Insurance Professional (100) , Financial Advisor (92) , Member Service Representative (92) , Auto Adjuster III (82) , Senior Software Engineer (81) , Manager (75) , Financial Foundations Specialist (70) , Insurance Sales Agent (62) , Property Adjuster (58)

What are the pros of working at USAA according to real employee reviews?

"GREAT benefits health /401k match 8%/ tuition reimbursement / bonus for holidays and end of the year performance" ((in 1687 reviews)); "The pay is good for San Antonio and the cost of living in San Antonio is tremendous." ((in 507 reviews)); "It values support of the military and allows for a great work life balance." ((in 326 reviews)); "Annual bonus (but it'd be nice to get that disbursed divided by your pay checks)" ((in 273 reviews)); "Great Benefits, great for furthering your education" ((in 134 reviews))

What are the cons of working at USAA according to real employee reviews?

"There was poor management and it made for a hostile environment for some of us." ((in 300 reviews)); "Some managers have been there so long that they don't care about doing the right thing anymore." ((in 238 reviews)); "Senior leadership (executive management group) are all AFRAID of the CEO and do not lead." ((in 166 reviews)); "Upper management could care less about front" ((in 78 reviews)); "Lots of layoffs recently yikes" ((in 66 reviews))

What are employees saying about USAA layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about USAA layoffs and their outlook for job security at USAA in 2026.

What are the top reviewed USAA locations?

San Antonio , Phoenix , Tampa , Colorado Springs , Plano , Dallas , Chesapeake , Addison , Austin , Charlotte , Norfolk , Sacramento , Tampa Palms , Virginia Beach , Houston , Atlanta , Texas City , New York , Brandon , Denver , Glendale , Washington , Seattle , Riverview , Salt Lake City , Chicago , Tempe , Raleigh , Indianapolis , Los Angeles

USAA reviews

3.3

47% would recommend to a friend

(7,677 total reviews)

Juan C. Andrade

43% approve of CEO

43% positive business outlook

Ratings by category

3.8

Compensation and benefits

3.7

Diversity & inclusion

3.3

Culture & values

3.2

Work/Life balance

3.0

Career opportunities

2.6

Senior management

USAA has an employee rating of 3.3 out of 5 stars, based on 7,677 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

1.0

Feb 2, 2011

Noble Mission To Serve Our Noble Members Has Become All About Numbers NOT People

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I was Honored to serve our military members and their families. I loved helping those who served our country every day.

Cons

Six years ago USAA had it right. Taking care of the members and offering sensible solutions. It has now dissolved into a numbers game where employees are so scared to lose their jobs they will offer ridiculous products to poor members who can't even afford to pay their insurance bill. So many employees are out on fmla due to stress and so many more have left that I fear service to our members will become terrible very soon. I thank GOD I left months ago because of the stress levels there. I found a job with much better pay and am treated like a human being again not a money making monkey. For Gods sakes stay away from USAA!!!!

2.0

Jan 30, 2011

Benefits and bonuses are great, but you have to tolerate a lot

Bank servicing specialist ii

Recommend

CEO approval

Business Outlook

Pros

The benefits with USAA are incredible, and I love the bonuses.

Cons

Taking unexpected time off it completely frowned upon. My daughter, who attends the USAA daycare, isn't sick often, but she occasionally gets sick just like normal kids. When I have called in to report an absence due to her having fever, when she's not even allowed at their daycare, I can always expect a meeting with my manager. They promote "work/life balance" however, they don't adhere to their own philosophy.

5.0

Jan 28, 2011

Great mission, people, and opportunites, with hard work expected in return.

Software/systems engineer ii

Recommend

CEO approval

Business Outlook

Pros

USAA as a whole is based on great values and ideals. I love the fact that there are no stockholders, and therefore the company is truly working for the members and what is best for them.

Cons

As with any large company, USAA at times has corporate beaurocracy and bad management decisions. These decisions can come in the form of process changes that are basically 'even though you disagree with this, you're going to do it because we said so.'

Viewing 7525 - 7527 of 7,677 Reviews

Jobs at USAA

Customer Service - Bank Sales & Service

Property Adjuster Specialist - Field

Property Adjuster Specialist - Desk

Property Adjuster Specialist - Desk

Property Adjuster Specialist - Field

USAA

USAA reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Noble Mission To Serve Our Noble Members Has Become All About Numbers NOT People

Benefits and bonuses are great, but you have to tolerate a lot

Great mission, people, and opportunites, with hard work expected in return.

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