USAA reviews

3.3

47% would recommend to a friend

(7,677 total reviews)
avatar

Juan C. Andrade

43% approve of CEO

43% positive business outlook

USAA has an employee rating of 3.3 out of 5 stars, based on 7,677 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

8K reviews
2.0
Jan 19, 2011
Recommend
CEO approval
Business Outlook

Pros

Fair salary, benefits, tuition reimbursement. Fair amount of paid vacation time (but good luck trying to use it). Child care on site (higher than usual tuition). Fitness center onsite w/ low cost/fees. Variety of on campus dining (mediocre food and high prices). Bottomline, it's a good place to gain experience if you're beginning a career or obtaining licenses or designations b/c there's not the pressure of comission - but after several years it "gets old". Promises of promotions and raises are always right around the corner, but seemingly never realized.

Cons

Call Center to the MAX. Call Center environment is difficult to foster investment relationships/business due to extreme time restrictions on returning phone calls from clients/members and following up w/ clients/members to close business. Additionally, once initial training is completed there is NO ONGOING Advisor development. It's promised but not delivered b/c management is constantly in meetings with EACH OTHER. Also, b/c of the Call Center stats legnthly (necessary) documentation required by FINRA was not generally support - just the minimum.

3.0
Dec 9, 2010

Mis-managed

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pay is considered great for the market. Excellent benefits: Health, Dental, Vision, 401k (with 6% contribution matching), Paid Vacation. They pay for the licenses necessary for job performance. Reasonably priced day care and fitness center on-site. On-site cafeteria. Excellent training; The instructor does his/her utmost to make sure you succeed in passing the required tests and mastering 80% of the job before being put to work on the call center floor. The work is challenging but rewarding.

Cons

MANAGEMENT! At every employee meeting where the CEO makes a big speech about the state of the company, be prepared to get ripped a new one about how the company is in a constant tailspin and that it's all your fault and how you don't DESERVE to get a bonus but somehow has convinced the board of directors to give it anyway. Apparently the top-heavy management structure is also not listening to a word he says. Also, be prepared to receive very arbitrary and subjective performance reviews, about how much of a lazy slacker you are and how your quitting or being fired would benefit the company but somehow in spite of all this, you "MET EXPECTATIONS". I would concur with another review of USAA that I saw that those who really work hard will be actively discouraged from advancing in the company by management. I have found the same only with a more sinister twist: the promotions seem to be based on office politics-which circle of friends you belong to and if you are well liked or popular in the office, not how well you do as an employee. Also, expect a very condescending and patronizing attitude from most managers, who will try to act like the company really cares about you and your situation, but really doesn't. And expect to have managers actively discourage comparing your performance reviews and raises and lack thereof amongst your co-workers while at the same time a having a double-standard applied to your work performance depending, again, on office politics.

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Glassdoor has 8,367 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.