Is USAA a good company to work for?

USAA has an overall rating of 3.3 out of 5, based on over 8,369 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 47% of employees would recommend working at USAA to a friend and 43% have a positive outlook for the business. The best reviews about USAA have been left by employees working as Process Engineer , Software Developer & Integrator III and Development Product Owner .

Does USAA pay their employees well?

According to anonymously submitted Glassdoor reviews, USAA employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at USAA. This rating has been stable over the past 12 months.

How satisfied are employees working at USAA?

47% of USAA employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated USAA 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at USAA?

Claims Adjuster (294) , Insurance Agent (201) , Software Engineer (174) , Director (121) , Customer Service Representative (108) , Auto Claims Adjuster (107) , Insurance Professional (100) , Financial Advisor (92) , Member Service Representative (92) , Auto Adjuster III (82) , Senior Software Engineer (81) , Manager (75) , Financial Foundations Specialist (70) , Insurance Sales Agent (62) , Property Adjuster (58)

What are the pros of working at USAA according to real employee reviews?

"GREAT benefits health /401k match 8%/ tuition reimbursement / bonus for holidays and end of the year performance" ((in 1689 reviews)); "The pay is good for San Antonio and the cost of living in San Antonio is tremendous." ((in 510 reviews)); "It values support of the military and allows for a great work life balance." ((in 337 reviews)); "Bonuses are a great plus" ((in 285 reviews)); "Great Benefits, great for furthering your education" ((in 132 reviews))

What are the cons of working at USAA according to real employee reviews?

"There was poor management and it made for a hostile environment for some of us." ((in 305 reviews)); "Good managers are hard to come by" ((in 239 reviews)); "Senior leadership (executive management group) are all AFRAID of the CEO and do not lead." ((in 172 reviews)); "Upper management could care less about front" ((in 76 reviews)); "Lots of layoffs recently yikes" ((in 69 reviews))

What are employees saying about USAA layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about USAA layoffs and their outlook for job security at USAA in 2026.

What are the top reviewed USAA locations?

San Antonio , Phoenix , Tampa , Colorado Springs , Plano , Dallas , Chesapeake , Addison , Austin , Charlotte , Norfolk , Sacramento , Tampa Palms , Virginia Beach , Houston , Atlanta , Texas City , New York , Brandon , Denver , Glendale , Washington , Seattle , Riverview , Salt Lake City , Chicago , Tempe , Raleigh , Indianapolis , Los Angeles

USAA reviews

3.3

47% would recommend to a friend

(7,679 total reviews)

Juan C. Andrade

43% approve of CEO

43% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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USAA has an employee rating of 3.3 out of 5 stars, based on 7,679 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

8K reviews

5.0

Aug 5, 2012

One of the best places in America to work!

Executive

Recommend

CEO approval

Business Outlook

Pros

Stability, reputation, commitment to mission. I have only worked for one other company in my 25+ year career in banking that stayed true to its mission like USAA does. If mission, purpose and commitment to service are important to you, then this is the place to work.

Cons

As with any large-scale, matrixed organization, there are multitudes of people and processes to understand in order to know how to get things done. The ramp up time can be daunting but it's worth the effort in the long run. The rewards are great but the demand on time can be challenging to strike a good balance between work and personal life.

5.0

Aug 3, 2012

Former USAA Employee

Systems analyst

Recommend

CEO approval

Business Outlook

Pros

Great Benefits, Great Job Progression Opportunities, Wonderful Work Atmosphere, Salary is Comparable to Other Like Companies

Cons

Many Positions are Outsourced, and the Trend is to Continue

5.0

Jun 7, 2012

Absolutely splendid! Truly world class

Financial foundations associate

Recommend

CEO approval

Business Outlook

Pros

More than anything, I love the respect that comes from working at USAA, not just from the membership, but also from the management. Even at a moderately low level job handling inbound calls, I feel like I'm able to make my own decisions and not have to go through red tape just to do the right thing for the members. Also, of cours, the benefits are second to none.

Cons

As an inbound phone worker, I basically do one thing. I do it extremely well, but after a while, that one thing can get a little grating.

Viewing 7531 - 7533 of 7,679 Reviews

Jobs at USAA

Inside Desk Property Adjuster

Customer Service - Bank Sales & Service

Inside Desk Property Adjuster

Inside Desk Property Adjuster

Customer Service - Bank Sales & Service

USAA

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One of the best places in America to work!

Former USAA Employee

Absolutely splendid! Truly world class

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