USAA reviews

Everything in your day will revolve around sales. The top performers are not one's who know how to do their job, but those will know how to sell sell sell. You have zero support from coworkers because everyone is worried about their numbers. Rarely if a member has an issue will the rep actually follow up because everyone is scared of having their stats impacted. USAA says they are all about the member but service has gone downhill with the focus on selling the members another product to secure their financial need. Every minute of your day is tracked. When you go to the bathroom, when you go to break, when you clock in, how long you were working on an account after the member hung up, are you quoting new products, are you closing the sale on new products, are your surveys rated as a 9 or 10, how long are you on the phone with the member, are you building a relationship. You get the idea. Some people can survive in this culture, but I would say about 50% of people leave after their first year.

USAA has evolved into just another call center. The employees are treated like cattle with little regard for their well-being. Once you have reached a certain tenure it seems they do anything in their power to get you out. An employee cannot access their own performance metrics and must "trust" the manager is doing the right thing. Time-off work is hard to receive. No time between calls. No recognition for seeking and completing degrees/INS certifications/etc... and definately no increase in pay or ability to promote or move to another area based on salary. If USAA management no l onger wants you employed they will do everything in their power to have you terminated. I have seen it happen to many people who were caught completely by surprise.