Need Managers to get with it. They do not realize what the job is that you have to do.
Pros
Decent pay but medical benefits needs to be more employee friendly. Less out of pocket expense to employees even if they have to pay more for coverage. Medical insurance plan only pays a portion of the doctors visits and then you have to pay the additional $80.00 or more per visit that the plans does not cover. Of course they do give you a debit card with $1000.00 but that can be used up quickly if you have to pay $80.00 per visit off the card, then it comes out of pocket.
Cons
Managers are not available when you need them. They do not want to take any calls when members request to speak with them. They are hateful and need to be trained on how to speak with their employees. They need to take calls so that they know what their employees have to deal with on a day to day basic. Stress level due to poor managers relations is very high.