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      USAA

      Engaged Employer

      USAA reviews

      3.3

      47% would recommend to a friend

      (7,677 total reviews)
      avatar

      Juan C. Andrade

      43% approve of CEO

      43% positive business outlook

      Ratings by demographic groups

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,677 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      8K reviews
      3.0
      Dec 29, 2011

      Not what was promised

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits Nice Christmas Bonus Beautiful Facility with nice cafeteria and Starbucks Company that really cares about its members and employees

      Cons

      Low pay High expectations of sales, even though they say that you are not judged on sales numbers Difficult to plan anything after work since you get calls up until time you are scheduled to get off Very strict scheduling - your lunch and breaks are all assigned to you and if you have to go to bathroom in between your "phone effectiveness" is lowered and you get coaching

      1.0
      Aug 30, 2011

      Not a "real" Call Center and very outdated compared to other companies

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefits are the only thing keeping me here

      Cons

      Management consists of employees who have spent their entire working careers at USAA - never having worked anywhere else, much less a real call center. They have no idea how much times have changed and when they do get something (like ICE or Relationship Sales) they think it is "new" when in fact, other companies had these programs 10-15 years ago. Their systems are the worst I've ever worked with and management is very, very envious of anyone with more skills, education and ideas than them. This is definately a work-horse environment and unlike any of the call centers I've worked in for the past 20 years.

      Viewing 7570 - 7572 of 7,677 Reviews
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      Glassdoor has 8,367 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.