USAA reviews

Constant layoffs; high quota expectations; telephone monitoring, poor morale.

Too much. I love what I do but too much of anything will bring you down. I agree with continued change to stay current and improve processes. However, it seems there are people trying to justify their jobs by creating new tasks, processes, "hey let's try this this week" - that we question what is the procedure today. I agree with a prior comment that upper management needs to spend time on the front line so they can experience what they are doing to us. It seems the USAA mission is to find ways to make a claims job as complex as possible. Anyone who has ever handled claims knows the job in itself is extremely challenging. By adding all of the templates, referrals, action plans, make sure to put this in this box because someone somewhere needs to collect data for something. It gets extremely overwhelmin - especially when working in a area that has continuous confrontation with people on liability and damage issues. More than 50% of our contact is non-member. Let's get back to the basics of claim handling and treat us like the professionals we are.