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      USAA

      Engaged Employer

      USAA reviews

      3.3

      47% would recommend to a friend

      (7,663 total reviews)
      avatar

      Juan C. Andrade

      44% approve of CEO

      43% positive business outlook

      Ratings by category

      3.8

      Compensation and benefits

      3.7

      Diversity & inclusion

      3.3

      Culture & values

      3.2

      Work/Life balance

      3.0

      Career opportunities

      2.6

      Senior management

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,663 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      4.0
      Oct 11, 2009

      Overall a Good place to work,

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Plenty of PTO, great employee recognition, lots of work towards improving employee morale this year, new CEO is very charasmatic and a great motivator. I believe what he says.

      Cons

      There is too much work for the individual employee, everyone is completely stressed out, the workload is more than most can handle. The managers are always in meetings, they have too much on their plates with running reports and stats on their employees. They don't have enough quality time with their employees, even though it is a stated priority to mentor/coach. Your odds of getting a holiday off are very slim, employee retention means that it takes a long time to get any senority.

      5.0
      Oct 9, 2009

      Awesome Company to work for!!!

      Advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Strong financially, incredible benefits, numerous employee activities, gyms, starbucks, several cafeterias with many choices of foods from breakfast to dinner. The building, grounds and work environment are beautiful, not to mention the deer and lakes. We have COVERED parking! In house clinc and on site pharmacy. Company stores, On site bank and ATMs, programs that pay for your college, amazing bonuses, huge company parties. This list goes on and on...

      Cons

      Do we have a lot of changes? Yes, and sometimes too much too soon. We are very busy, and there is a high expectation placed on sales and service. We are a Financial Services company, with AAA ratings and you don't get here by being mediocre... Some don't like sales, but let's face it, products bring the money in... We work hard and we play hard! In this economy, we are all blessed to have jobs with a strong company. USAA is not perfect, but what in life is? Make the best of it, take advantage of all the perks, but I know that no one is forcing me to stay. If people can't appreciate what we have, they are free to leave and search for the perfect company...

      4.0
      Oct 8, 2009

      Overall great place

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits Great pay Great workplace environment

      Cons

      Communication can be a challenge in such a big place Senior leadership not always aligned

      Viewing 7576 - 7578 of 7,663 Reviews
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      Glassdoor has 8,352 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.