USAA reviews

USAA is such a large corporation that ideas to change the claims procedures and claims computer software are often approved by upper management without first checking with the front line employees to see if it makes sense or would cause problems with other areas. This sometimes results in ridiculous changes being instituted and then there is no way to change it back because nobody wants to tell upper management that their ideas are misguided. The company does not tolerate much dissent or criticism of upper management's ideas. The worst downside of working in the claims department of USAA is that the company has gone overboard in micro managing even the smallest aspect of claims handling. They keep statistics and reports on the most minute details forcing the employees to jump through many unnecessary and time consuming hoops, all for the sake of making the statistics look good and making the auditors happy. Almost every time they institute a change to make our jobs "easier", it makes it more difficult instead, but management never sees that. They always proclaim the change a big success. In addition, in the last couple of years the company has been forcing claims employees to try to sell other financial products offered by USAA such as auto loans, mortgages, etc. (They keep stats on that too!)