Is USAA a good company to work for?

USAA has an overall rating of 3.3 out of 5, based on over 8,352 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 47% of employees would recommend working at USAA to a friend and 43% have a positive outlook for the business. The best reviews about USAA have been left by employees working as Process Engineer , Software Developer & Integrator III and Development Product Owner .

Does USAA pay their employees well?

According to anonymously submitted Glassdoor reviews, USAA employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at USAA. This rating has been stable over the past 12 months.

How satisfied are employees working at USAA?

47% of USAA employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated USAA 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at USAA?

Claims Adjuster (294) , Insurance Agent (201) , Software Engineer (174) , Director (121) , Customer Service Representative (108) , Auto Claims Adjuster (107) , Insurance Professional (100) , Financial Advisor (92) , Member Service Representative (92) , Auto Adjuster III (82) , Senior Software Engineer (81) , Manager (74) , Financial Foundations Specialist (70) , Insurance Sales Agent (60) , Property Adjuster (58)

What are the pros of working at USAA according to real employee reviews?

"USAA offered great benefits and they really help you to move up if that is your desire." ((in 1733 reviews)); "The pay is good for San Antonio and the cost of living in San Antonio is tremendous." ((in 529 reviews)); "It values support of the military and allows for a great work life balance." ((in 323 reviews)); "Bonuses are a great plus" ((in 263 reviews)); "Great company culture, great benefits and pension plan." ((in 133 reviews))

What are the cons of working at USAA according to real employee reviews?

"There was poor management and it made for a hostile environment for some of us." ((in 306 reviews)); "Very good and very bad managers at USAA." ((in 236 reviews)); "Poor leadership that doesn't understand the company mission statement." ((in 164 reviews)); "Upper management could care less about front" ((in 76 reviews)); "Constant layoffs and re orgs without anything getting “fixed”." ((in 66 reviews))

What are employees saying about USAA layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about USAA layoffs and their outlook for job security at USAA in 2026.

What USAA locations have received the highest employee ratings?

Washington , Sacramento , New York , Virginia Beach , Houston , Dallas , Plano , Raleigh , Texas City , San Antonio

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USAA

USAA reviews

3.3

47% would recommend to a friend

(7,663 total reviews)

Juan C. Andrade

44% approve of CEO

43% positive business outlook

Ratings by category

3.8

Compensation and benefits

3.7

Diversity & inclusion

3.3

Culture & values

3.2

Work/Life balance

3.0

Career opportunities

2.6

Senior management

USAA has an employee rating of 3.3 out of 5 stars, based on 7,663 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

2.0

Apr 8, 2009

Love the members and CEO - Mid to lower management is something to be desired.

Financial advisor

Recommend

CEO approval

Business Outlook

Pros

Our mission to serve the best group of people in the country. Love the members.

Cons

Poor system of promotions, horrible system for time off, employee evaluations are 90% subjective and vary from manager to manager. No team environment. Computer system is something out of the 1980's. Very repressive place to work, you will not speak of anything negative without career consequences. Pressure to sell is through the roof - far worse they any commission environment.

2.0

Apr 7, 2009

USAA Financial Advisor...

Financial advisor

Recommend

CEO approval

Business Outlook

Pros

The benefits, set hours, most of the people working at USAA are stand up people, the customers as a whole treat the employees well.

Cons

We are attached the a phone line 90% of our day. There is constant change affecting the ability to be effective. We are expected to be experts at eveything and sell everything to every person that calls in. We are salaried agents so we can tell our members we have their best interest in mind even though we have goals that are beat into us on a daily basis. So even though we dont get a commission we still push certain products to get management off our backs for the day or week.

5.0

Apr 7, 2009

Great job, Great Benefits

Associate claims adjuster

Recommend

CEO approval

Business Outlook

Pros

Good room for advancement and promotion

Cons

Constant monitoring, numbers driven, no time to investigate files

Viewing 7606 - 7608 of 7,663 Reviews

Jobs at USAA

Customer Service - Bank Sales & Service

Learning Performance Consultant I

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Love the members and CEO - Mid to lower management is something to be desired.

USAA Financial Advisor...

Great job, Great Benefits

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