Is USAA a good company to work for?

USAA has an overall rating of 3.3 out of 5, based on over 8,352 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 47% of employees would recommend working at USAA to a friend and 43% have a positive outlook for the business. The best reviews about USAA have been left by employees working as Process Engineer , Software Developer & Integrator III and Development Product Owner .

Does USAA pay their employees well?

According to anonymously submitted Glassdoor reviews, USAA employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at USAA. This rating has been stable over the past 12 months.

How satisfied are employees working at USAA?

47% of USAA employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated USAA 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at USAA?

Claims Adjuster (294) , Insurance Agent (201) , Software Engineer (174) , Director (121) , Customer Service Representative (108) , Auto Claims Adjuster (107) , Insurance Professional (100) , Financial Advisor (92) , Member Service Representative (92) , Auto Adjuster III (82) , Senior Software Engineer (81) , Manager (74) , Financial Foundations Specialist (70) , Insurance Sales Agent (60) , Property Adjuster (58)

What are the pros of working at USAA according to real employee reviews?

"USAA offered great benefits and they really help you to move up if that is your desire." ((in 1698 reviews)); "The pay is good for San Antonio and the cost of living in San Antonio is tremendous." ((in 528 reviews)); "It values support of the military and allows for a great work life balance." ((in 327 reviews)); "Great pay and bonuses." ((in 267 reviews)); "Great benefits and depending on the location you have great in office luxuries i.e suana, gym, track, game room." ((in 145 reviews))

What are the cons of working at USAA according to real employee reviews?

"There was poor management and it made for a hostile environment for some of us." ((in 295 reviews)); "Good managers are hard to come by" ((in 242 reviews)); "Senior leadership (executive management group) are all AFRAID of the CEO and do not lead." ((in 169 reviews)); "Upper management could care less about front" ((in 74 reviews)); "Lots of layoffs recently yikes" ((in 62 reviews))

What are employees saying about USAA layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about USAA layoffs and their outlook for job security at USAA in 2026.

What USAA locations have received the highest employee ratings?

Washington , Sacramento , New York , Virginia Beach , Houston , Dallas , Plano , Raleigh , Texas City , San Antonio

USAA reviews

3.3

47% would recommend to a friend

(7,663 total reviews)

Juan C. Andrade

44% approve of CEO

43% positive business outlook

Ratings by category

3.8

Compensation and benefits

3.7

Diversity & inclusion

3.3

Culture & values

3.2

Work/Life balance

3.0

Career opportunities

2.6

Senior management

USAA has an employee rating of 3.3 out of 5 stars, based on 7,663 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

3.0

Jan 30, 2009

Even Bear Stearns Failed After 80 years...Don't Get Caught Sleeping USAA

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The Benefits are good. Performance Bonus, Holiday Bonus and Time off Accrual. Some of the people are very nice. A Cafeteria, so you wil not have to go outside to get your lunch. A covered parking lot that is convenient when the weather is bad. An on-site gym to work out. Day-care center. A nurse on site in case you are so stressed out with a migraine that you need to go take some ibuprofen.

Cons

Like Wallstreet, USAA executives are short-sighted. Implements strategies that add no value. Database always messing up or slowing down tremendously.

4.0

Jan 29, 2009

Something for everyone - benefits outweigh the negatives

Software quality analyst i

Recommend

CEO approval

Business Outlook

Pros

The benefits are great and there are several diverse opportunities for growth or even a new job. Compared to other companies of a similar size, the benefits are top notch... retirement, health, work/life balance, etc. The headquarters is like a small city, with restaurants, gyms, Starbucks, stores, and a pharmacy inside. There's also childcare thru the company (not on site, but across the street). No matter what you're interested in doing, the job probably exists at USAA, and if you want to change jobs to something entirely different, that's possible (though not as easy as just switching whenever you'd like). Additional perks come from the location - San Antonio is a great place to live. Also, the mission of the company is probably the best you could hope for - serving the US military community.

Cons

It's a large company but some of the process and people seem straight out of a small company setting. Some management can be less than inspiring, and rarely, downright incompetent. The average age of employees is fairly high, but that speaks to the lower turnover than average and the fairly high competence level of co-workers (compared to other companies). The company preaches openness to change, but actually accepting and acting on change suggestions is still hard for the leadership to grasp in most cases.

5.0

Jan 28, 2009

The Best Place in SA to Work

Relationship manager

Recommend

CEO approval

Business Outlook

Pros

Compensation, benefits and opportunity for advancements. More importantly honesty and integrity. They give their employees a fair opportunity to balance work and home life. Overall they do a great job of implementing the "Three legged Stool" of equally focusing on the Member, Employees and Company. This is definitely the best company to work for.

Cons

Cost of goods thru Sodexo. Management tends to have their favorites and it seems that they focus more on promoting those individuals. Sometimes there appears to be a greater focus on the bottom line (products sold) versus whether or not you did was best for your member.

Viewing 7618 - 7620 of 7,663 Reviews

Jobs at USAA

Customer Service - Bank Sales & Service

Protective Security Officer- Intermediate Level

Learning Performance Consultant I

USAA

USAA reviews

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Even Bear Stearns Failed After 80 years...Don't Get Caught Sleeping USAA

Something for everyone - benefits outweigh the negatives

The Best Place in SA to Work

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