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      USAA

      Engaged Employer

      USAA reviews

      3.3

      47% would recommend to a friend

      (7,663 total reviews)
      avatar

      Juan C. Andrade

      44% approve of CEO

      42% positive business outlook

      Ratings by category

      3.8

      Compensation and benefits

      3.7

      Diversity & inclusion

      3.3

      Culture & values

      3.2

      Work/Life balance

      3.0

      Career opportunities

      2.6

      Senior management

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,663 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      4.0
      Oct 3, 2012

      Stressful but fair

      Claims adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      The office environment was good. Pay is competitive and a yearly bonus is nice. Benefits are ok but could be better. Advancement is pretty regular and cross-training is a possibility.

      Cons

      Its a team-based workplace and your experience could be good or bad depending on your manager. In claims, we own our own files but we are in an inbound call center so you never get to actually deal with your own claims as you are constantly answering the phone for everyone. It also seems that up-selling has become more and more of a priority. And like every call center, your time is monitored to the minute.

      3.0
      Sep 12, 2012

      Great company with great values.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Helping out the military and their families securing their financial security. Good pay and benefits. Annual bonus always good.

      Cons

      Constant change. Worked in P&C also cross trained in bank products, mortgages. Most call are service calls. Premium increases and billing, billing, billing.

      5.0
      Jul 20, 2012

      Best place to work in IT in the United States of America

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, great purpose and a Executive Management team that really cares about employees.

      Cons

      IT technical track (non-management) career progression limited due since employees tend to stay around for the long haul and there are only so many positions to advance to.

      Viewing 7624 - 7626 of 7,663 Reviews
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      Glassdoor has 8,352 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.