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      USAA

      Engaged Employer

      USAA reviews

      3.3

      47% would recommend to a friend

      (7,662 total reviews)
      avatar

      Juan C. Andrade

      44% approve of CEO

      42% positive business outlook

      Ratings by category

      3.8

      Compensation and benefits

      3.7

      Diversity & inclusion

      3.3

      Culture & values

      3.2

      Work/Life balance

      3.0

      Career opportunities

      2.6

      Senior management

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,662 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      2.0
      Jun 1, 2026

      Skilled engineers counteract poor leadership and instability

      Senior infrastructure engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great infrastructure engineers to be in the trenches with, from senior down. Also most leads and staff engineers.

      Cons

      Blatant incompetence at the VP level, down into some of the staff and lead engineers. Inexperienced VP leading by threats instead of example, making impossible demands of engineering teams due to ignorance or malice, I don't know which. Nepotism, gossip and badmouthing, constant injects due to a lack of awareness of their own resources. They've fired people and shifted silos 2-3 times per year without any regard for their own processes or workflows. This place wouldn't stay running if it weren't for the skillful dedication of it's individual contributors, at least for IT infrastructure.

      3.0
      Jun 1, 2026

      Good training and benefits, but no work-life balance

      Property claims adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good paid training Good benefits

      Cons

      In claims, overtime is required to just stay on top of your work load. They are understaffed for years and the burden falls on you to take care of your coworker's claims and you have to do your claims on your time off. I found I had no work life balance, it was all work.

      1.0
      Jun 1, 2026

      Great pay and benefits, but high pressure and burnout

      Insurance sales and service
      Recommend
      CEO approval
      Business Outlook

      Pros

      USAA has provided competitive pay, benefits, leadership support, and professional development opportunities.

      Cons

      Since January 2, 2026, the role has involved continuous back-to-back calls with sales expectations on every interaction. Following organizational changes, performance metrics have become significantly more challenging to achieve, even for top performers with a consistent history of exceeding expectations. Every call is now audited through AI-driven quality monitoring, requiring extensive knowledge of state regulations, compliance requirements, and call-flow standards. The role has also experienced substantial turnover, and employee burnout has become increasingly common due to the sustained workload and performance demands.

      Viewing 13 - 15 of 7,662 Reviews
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      Glassdoor has 8,351 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.