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Thank you for your review and providing us an opportunity to respond:
We are pleased to know that you felt compensated fairly, as well as received frequent check-in from the USDM team while being on an assignment. At USDM, we strive to ensure that our team members are paid competitively for their skillsets, and for the value they provide to the client. We believe that connecting with, and supporting/mentoring our team members contributes to the resource and the client success.
We are concerned that you felt the benefits were below your expectations, and would like to further understand what aspect was not satisfactory (cost, quality etc). Effective end of year in 2016, we are contributing more to insurance coverage across the board. We pride ourselves in offering one of the best plans in our industry (best network). Sometimes, the costs do seem a bit higher, but it enables our team members to have access to the best doctors, which makes it all worthwhile.
You also shared your thoughts that contractors were not cared for, yet felt you received frequent contact while on an assignment. If we can receive further clarification on your experience, it will help ensure we provide a highly engaging and fulfilling experience for team members.
As a growing company that strives to provide top level service to our clients, it is critical that the “resource to client engagement” be a solid match, and that every team member is well qualified and fully utilized in roles where they can be successful. Regarding considering someone for posted positions, our recruiters and account managers are very seasoned and strive to identify internal as well as external candidates that are a best fit for these positions. The recruiters do get paid based on the quality of the talent (internal and external) that they bring into USDM, as well as their success based on customer experience, and longevity of the resource at USDM.
Please feel free to reach out to me at vfinucan@usdm.com.
