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USG Insurance Services

Engaged Employer

USG Insurance Services reviews

3.0

51% would recommend to a friend

(62 total reviews)

Gerald Horton

64% approve of CEO

57% positive business outlook

USG Insurance Services has an employee rating of 3.0 out of 5 stars, based on 62 company reviews on Glassdoor which indicates that most employees have an average working experience there. The USG Insurance Services employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

62 reviews
1.0
Mar 15, 2018

Not a good work environment

Recommend
CEO approval
Business Outlook

Pros

Place is pretty laid back. Come and go just as you please. No one says anything.

Cons

Very little pay. This company want their employees to be college educated but refuse to pay them a reasonable amount. Also, the one way you will advance in the company is if you know a “higher up” in the company, which really brings down morale.

avatar
USG Insurance Services Response
8y
Thank you for your feedback. Although a college education is valuable, it is not required. We place a higher value on your work experience and motivation to learn. We believe in fairly promoting and compensating employees who have a strong work ethic, professionalism, and drive. Employees are encouraged to have conversations with their supervisors if there is an opportunity they want to explore within the company. I would like to hear more about what we could have done to improve your experience with us if you are open to sharing additional insights: Christina McDermott, cmcdermott@usgins.com
1.0
Nov 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Absolutely none I guess free lunch when there for horrible training

Cons

Worst company I have worked for in my long career. Zero training. Cut pay lowest paying off all brokers zero communication never set expectation told ramp up period by two months in cut pay and forced to full commission straight blindsided. Only care about numbers but zero help yo achieve never ever work here

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USG Insurance Services Response
4mo
Thank you for taking the time to share your feedback. While we respect that not every experience will be the same, we do want to clarify a few points. We have a structured and comprehensive onboarding program, including an extensive first week of training where expectations, compensation structure, and performance goals are clearly outlined. This is followed by ongoing support through periodic check-ins, as well as continued access to training resources and mentorship from leadership and experienced team members. We also want to emphasize that we genuinely care about our team members and their success, and we strive to provide the tools and support needed to help them grow. Expectations around ramp-up periods, production, and compensation are communicated upfront and reinforced throughout employment. Our goal is to ensure individuals have clarity and support at every stage. We take feedback seriously and continuously evaluate our processes, but it’s important to ensure that information shared reflects the structure and support that are in place. We wish you the best in your future endeavors.
5.0
Feb 29, 2024

Entrepreneurial, Family Like Culture

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I've had the privilege of working with USG Insurance Services, Inc., for 10+ years and I can't speak highly enough of the exceptional workplace culture they've cultivated. The entrepreneurial spirit within the company is truly invigorating, encouraging employees to take initiative and contribute innovative ideas. What sets USG apart is its outstanding family-like culture. From the leadership team to colleagues across departments, there's a genuine sense of camaraderie that creates a supportive and uplifting atmosphere. The company values each team member, fostering open communication and collaboration, making it feel more like a tight-knit community than just a workplace. The commitment to fostering personal and professional growth is evident, and USG Insurance Services, Inc. truly invests in its employees' development. The emphasis on work-life balance adds an extra layer of appreciation, creating an environment where individuals can thrive both personally and in their careers. In my time with USG, I've experienced firsthand the positive impact of this unique culture on productivity and job satisfaction. It's not just a job; it's a fulfilling journey within a company that values entrepreneurship, collaboration, and a family-like atmosphere. I'm proud to be part of the USG Insurance Services, Inc. team and excited about the continued growth and success we achieve together.

Cons

Smaller company that doesn't always have the same resources as large national players.

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USG Insurance Services Response
2y
Thank you for the excellent review. Your positive feedback means a lot to us, and it's genuinely uplifting to hear about your positive experiences. Here at USG, we value the contributions of every team member, and your feedback reinforces our commitment to fostering a positive and fulfilling work environment.
Viewing 22 - 24 of 62 Reviews

Glassdoor has 64 USG Insurance Services reviews submitted anonymously by USG Insurance Services employees. Read employee reviews and ratings on Glassdoor to decide if USG Insurance Services is right for you.