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      UScellular

      Engaged Employer

      UScellular reviews

      4.2

      75% would recommend to a friend

      (2,467 total reviews)
      avatar

      Laurent C. Therivel

      74% approve of CEO

      30% positive business outlook

      Ratings by category

      4.6

      Diversity & inclusion

      4.4

      Culture & values

      4.3

      Compensation and benefits

      4.1

      Work/Life balance

      3.9

      Senior management

      3.8

      Career opportunities

      UScellular has an employee rating of 4.2 out of 5 stars, based on 2,467 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The UScellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      5.0
      Aug 4, 2014

      U.S. Cellular give me the opportunity to grow and achieve my goals

      Payment control analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      U.S. Cellular is a fun and challenging company to work for. Giving you the opportunity go excel and move up in the company. Monthly and annual bonus are a gift from the company to show profit and customer satisfaction.

      Cons

      Any challenges are the ones you create for yourself. U.S. Cellular gives you the opportunity to achieve these challenges by offering online training courses, coaching and job shadowing with other departments to better understand every ones job functions.

      2.0
      Aug 1, 2014

      Good Company to work for if you don't mind call center life.

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Health insurance benefits kick in almost immediately, vacation and sick time kick in as soon as 90days are up, coworkers will usually be super friendly.

      Cons

      Training was terrible. My trainer had it out for me and went as far as to report me to HR for things I didn't do. HR actually had to tell her to leave me alone because it was obvious that she was just trying to get my fired. The HR department at US Celluar tends to be Draconian in nature for no real reason.... A lot of people I worked with got fired for the silliest reasons I've ever heard and it was extremely terrible for morale. I actually got dinged a couple times for infractions but one was forgiven because the rule that I "broke" was changed about a month later.

      1.0
      May 30, 2014

      Recent, Terrifying Changes

      Retail area sales manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, work-life balance (dependent on supervisor), significantly above-average pay for the industry.

      Cons

      Recent billing changes have left the company hemorrhaging money and customers, and eliminating positions. At the time of this review (May 2014), almost 30% of retail staff has been quietly eliminated through position elimination (techs, greeters, inventory coordinators). Also, at this time, one third of the store manager positions in the state of Iowa are vacant, as the highest paid leaders have been eliminated for fabricated reasons, immediately prior to the pay scale being lowered. U.S. Cellular is trying to hide the fact that they're stalling off bankruptcy, but the bottom is going to burst at any moment.

      Viewing 88 - 90 of 2,467 Reviews
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      ReviewsUScellular reviews

      Glassdoor has 2,542 UScellular reviews submitted anonymously by UScellular employees. Read employee reviews and ratings on Glassdoor to decide if UScellular is right for you.