UScellular reviews

4.2

75% would recommend to a friend

(2,467 total reviews)
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Laurent C. Therivel

74% approve of CEO

30% positive business outlook

UScellular has an employee rating of 4.2 out of 5 stars, based on 2,467 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The UScellular employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

2K reviews
1.0
Mar 27, 2014
Recommend
CEO approval
Business Outlook

Pros

Was a good place to work but former sprint mgt came to and brought their diseased ideas with them.

Cons

Cult like thinking, don't disagree. The DO is a total lie all the employees know, we lied on the survey every year and when we told the "in person" survey/interview guy we lied because mgt wanted that way the survey people reported to management that there was a "non DO" attitude, Kafka could not make a more twisted place People sleeping on the job not doing their job heck one guy ran his plays from his cube Hiring totally unqualified people

1.0
Oct 3, 2013
Recommend
CEO approval
Business Outlook

Pros

Good benefits, fair to good pay, good amount of time off.

Cons

Hostile environment. This company went from among the top in the nation as an employer to treating it's people like a burden. The executives of this company changed everything within the past 9 months to create a simply poisonous environment. The CEO quit without warning, as did many multiple executives, as the company is a sinking ship. I work in tier two customer service and see every week people quitting my department or getting fired, and I see the same in tier one and in tech. The management has gone from supporting the associates to attacking them for the decisions the executives have made that have caused triple billing, random cancellations, and a plethora of other horrors for the customers. I would encourage anyone to go to the US Cellular facebook page to see the effects of this. I would very much warn against joining this company, though I have worked with them for the past two years and continue to do so.

2.0
Jun 26, 2013
Recommend
CEO approval
Business Outlook

Pros

1. A family owned company (TDS is owned by the Carlsons) that is trying desperately to avoid layoffs and any negative impact on Associates. 2. The company is very honest in attempting to give the customer the best experience possible. 3. There is an emphasis on excellence.

Cons

1. A recent layoff in Engineering and Operations has created a sour atmosphere for those who remain. 2. Senior Directors have been promoted to Vice Presidents, while remaining workers have been saddled with more work. 3. Directors, and especially Managers, are always vulnerable to the whims of employee surveys (360 degree appraisals) and middle management.

Viewing 91 - 93 of 2,467 Reviews

Glassdoor has 2,542 UScellular reviews submitted anonymously by UScellular employees. Read employee reviews and ratings on Glassdoor to decide if UScellular is right for you.