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      Uncommon Goods

      Engaged Employer

      Uncommon Goods reviews

      3.7

      66% would recommend to a friend

      (188 total reviews)

      David Bolotsky

      80% approve of CEO

      38% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.7

      Culture & values

      3.7

      Compensation and benefits

      3.5

      Work/Life balance

      3.4

      Senior management

      3.0

      Career opportunities

      Uncommon Goods has an employee rating of 3.7 out of 5 stars, based on 188 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Uncommon Goods employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      188 reviews
      4.0
      May 16, 2023

      All around great company to work for! Would recommend

      Seasonal customer service representative wfh
      Recommend
      CEO approval
      Business Outlook

      Pros

      Everyone that I had interacted working at UG were all agreeable, professional and helpful people. The culture is really healthy if you maintain reasonable expectations. The pay is also higher than other CS roles you'll find on the job market although I think we can agree the bar is despicably set low in the first place. At times it can be extremely busy and a little stressful but the workflow throughout the shifts were steady and customers on average are really polite.

      Cons

      Just the nature of their business model and market, but UG makes most of their profit during the holiday season where the rest of the year they either break even or operate on a loss. So this means if you are hired for a seasonal position there is noopportunity to grow within the company or a chance of stable work after. I also believe this is just a flaw with any CS role anywhere, but they want you to finish your tickets/solve issues as fast as possible which means less time to be personable with customers and added pressure which can lead to error.

      avatar
      Uncommon Goods Response
      3y
      Thank you for taking the time to provide your valuable feedback. We're grateful to hear that your experience as a seasonal team member on our Customer Service team was generally very positive. Your contributions during season are vital to the health of our business overall. We do understand that the very nature of these roles allows for little development or opportunities for year round roles however it does happen occasionally and we are consistently looking for ways to retain individuals where we can. We also hope that you were able to take advantage of our seasonal team resources like our resume review that could assist with more potential in securing permanent employment even if not with Uncommon Goods. Your feedback as it relates to ticket management is also crucial to looking for ways to improve not only our CSR experience but that of our customers. We wish you the very best and appreciate your time. Director, People Team Uncommon Goods
      5.0
      Mar 28, 2023

      Great place to work and learn

      Marketing
      Recommend
      CEO approval
      Business Outlook

      Pros

      You are empowered to make your own decisions, design your daily schedule, and build up your own job role over time. Coworkers are engaged, friendly and welcoming. Leadership is transparent and responsive.

      Cons

      Lower pay than larger companies w bigger budgets

      avatar
      Uncommon Goods Response
      3y
      Thank you for taking the time to capture some feedback in regards to your employment with us. We are elated to hear that your colleagues and fellow team members are enjoyable to work with and you have the freedom you need to work at your highest level. Our leadership team also works hard to ensure team members know and understand the vision and business model as well as regular updates to the company's performance overall. We aim to compensate team member's fairly in regard to the role, our business model and competitive marketplace standards of pay but understand how as a smaller business we may still have some work to do in areas of compensation. Your feedback is valuable and appreciated! Best, Director, People Team
      3.0
      Mar 21, 2023

      Review

      Dispatcher
      Recommend
      CEO approval
      Business Outlook

      Pros

      Seasonal Good pay Long breaks

      Cons

      Long shifts Dangerous set up if stock, could get hurt if not careful

      avatar
      Uncommon Goods Response
      3y
      Thank you for taking the time to provide valuable feedback. UG takes the health and safety of our team members' very seriously. While hazards in the workplace will always exist, Uncommon Goods meets and exceeds compliance standards for OSHA, Federal, City, and State regulations. Our Safety Committee meets regularly to perform risk assessments and provide updated training to our team members. We are always learning so if you have opportunities to share for improvement we welcome your thoughts to people@uncommongoods.com. Best, Director, People Team Uncommon Goods
      Viewing 31 - 33 of 188 Reviews
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      ReviewsUncommon Goods reviews

      Glassdoor has 268 Uncommon Goods reviews submitted anonymously by Uncommon Goods employees. Read employee reviews and ratings on Glassdoor to decide if Uncommon Goods is right for you.