Uncommon Goods reviews

3.7

66% would recommend to a friend

(188 total reviews)

David Bolotsky

80% approve of CEO

38% positive business outlook

Uncommon Goods has an employee rating of 3.7 out of 5 stars, based on 188 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Uncommon Goods employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

188 reviews
5.0
Oct 10, 2013
Recommend
CEO approval
Business Outlook

Pros

UncommonGoods has a great culture -- the people are friendly, and strongly believe in the company's mission of having a positive impact on the world. Management is very open to feedback and focused on improving the employee experience. Working conditions, although getting a little cramped due to the company's fast growth, are laid-back and casual-- your work, not how you look or what time you arrive and leave work, is the most important. Working remotely is not frowned upon and is actually a viable option for some positions. Employee reviews are self-directed, and are focused on substance (ie your contribution to the bottom line) rather than politics or appearances. Although sometimes a little siloed, the departments truly work as a team and cooperate together, with little to no need to compete for credit or the attention of senior management.

Cons

While UncommonGoods' strategy of being more conservative has helped it to weather the Internet bubble and the 2008 financial crisis, the conservatism lends itself to often being less aggressive with innovation, particularly on the integration of technology into the various aspects of the business. Tech resources are highly coveted, and are almost always under heavy strain. Because of this, managers are often under pressure to buy an external technology product rather than build it in-house, which sometimes creates problems with scalability and expertise when we want to either innovate on the technology or adapt it to a new use.

1.0
Nov 13, 2019

Run from this company

Recommend
CEO approval
Business Outlook

Pros

There are still a few good people left there

Cons

Soooo many. This used to be a fun, energetic up and coming place to work, as they grew, they have become obsessed with metrics and KPI's and having to ask permission to go tho the bathroom . Profits have evaporated over the last few years, they are becoming a dinosaur quickly. Company practices ageism, though they will tell you differently. Underpays across the board in every department, great talented people stay awhile and then bolt to get paid market value elsewhere. Preaches family and values, though you'll be out if you miss time to take care of a loved one. For a ten year anniversary you will get a framed "Intersection of Love" picture (one of their items they sell), it has you name and theirs and dates when you started and the current year pointing onward. Zero comp for a decade of service, the picture costs the a few buck ,and the picture is creepy as well. Folks on the "A" side will do their best to avoid eye contact with you if you work in the warehouse or Customer Service. Managers are either clueless or clueless/manic depressive prone to outbursts at a pin-drop.

avatar
Uncommon Goods Response
6y
Thanks for taking the time to share your candid feedback about UncommonGoods. We agree that our company has invaluable talent that makes us who we are and your time with us is also valued and appreciated. We are disappointed that we didn’t meet your expectations as a company. Thank you for your time on our team and we hope to impress you with our efforts in the future.
5.0
Oct 14, 2015
Recommend
CEO approval
Business Outlook

Pros

I came to UG at a low point in my career. I was a failed entrepreneur with no relevant work experience. After several interviews, they decided to take a gamble on me and make me an offer as an SEO Associate, a junior position in the marketing department. I walked into a welcoming office. I was given gifts and my managers wrote awesome, funny emails introducing me to the company. Unlike other places I’ve worked, I found little political drama or gossip here. Disagreements are settled democratically with intelligent, objective debate. My coworkers are passionate, smart, laid back, progressive, and fun. It’s a very lax atmosphere. There’s no dress code. Some people make their own clothes. Others sport a different hair color every week. It’s a diverse office where creative quirks are encouraged and celebrated. It’s also a healthy office. Many, including the CEO, are vegans or vegetarians. Every week, we get giant baskets of free fruit- bananas, peaches, pears, strawberries, etc...There are bokashi composting buckets in the break rooms. In the summer, the bike room is packed. There’s a running group, a biking group, and even a planking group. We’re also a very driven group of people. Despite having a clear vision, there is still a great deal of collective passion for our success, our innovations, and our brand. The vast majority of the people I work with are not interested in simply sitting back and watching the hours go by. They are proactive and full of new ideas and as a result, we are constantly weighing new project ideas coming from people throughout the ranks of the company. The office is very busy; always buzzing with discussion. There’s an energy here and it’s infectious. When I started here, I quickly caught on to that energy and it drove me to propose new innovations. Most of my ideas were terrible, and my manager explained why they were terrible in the kindest, most empathetic way possible. However, some of my ideas were not terrible, and I was given the resources to execute on them. Results came with time, and I was meritocratically rewarded for my contribution with increased salary and responsibilities. Our two company founders are not your typical executive team. They are kind, generous with their time, and they encourage people to challenge and disagree with them. As a surprise, they recently rented an ice cream truck and served the entire company ice cream out of the truck window. They even wore stupid little hats. This was a great example of their humility. Most importantly, they are genuinely good-hearted people who care deeply about their employees, our customers, and our impact on the world. To be fair, they care about profits too, but this is certainly not their only focus. I’ve also been really impressed with the company’s support for my professional development. They’ve paid for several technical classes I’ve taken (SQL, Front End Development, Product Management, etc..) many of which have had hefty price tags. They’ve also paid all costs for me to attend many awesome conferences and local events. This is something I really appreciate, especially because the only thing they expect from me is to share my knowledge with others in the company. So yeah, if you are considering working at UncommonGoods, I strongly recommend it. You’ll most likely find yourself in a warm, welcoming environment where you’ll have the opportunity to grow. Also, I should mention that nobody told me to write this review. I did it because I genuinely love working here, and I want prospective employees to know about my experience.

Cons

We struggle with identity. Ever since I’ve been here we've been trying to figure out who we are. We have a lot of awesome altruistic aspects to our business - our buyers lean towards products that are handmade and recycled, our lowest paid hourly seasonal worker makes 50% more than minimum wage, we've donated over $1 million to non-profits, we get paid for volunteer work, and the list goes on. These are all totally worthy, but we don’t have a true north to unify us internally. Our company grows despite this, because our customers see us more clearly. In their eyes, we are widely viewed as a great place to buy unique gifts. We acknowledge this, and leverage it to drive sales, but there are inherent difficulties with this business model. As a result, we all agree internally on what we are not (common), but there’s a lack of clarity on who or what we are. This can sometimes make decisions and progress hard to come by. Other frustrations for me include more common issues- we (always) need more software developers and our development process is more waterfall than agile. Also, our office is located in Sunset Park, one of the less exciting neighborhoods of Brooklyn (though there are some awesome authentic food options). We actually used to be located in West Village, but we’ve grown a lot and our founders decided to move to Sunset Park so we could afford to keep the whole company under one roof. This spurs collaboration and keeps customer service close to the customer-facing departments.

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Glassdoor has 268 Uncommon Goods reviews submitted anonymously by Uncommon Goods employees. Read employee reviews and ratings on Glassdoor to decide if Uncommon Goods is right for you.