Uncommon Goods reviews

3.7

66% would recommend to a friend

(188 total reviews)

David Bolotsky

80% approve of CEO

38% positive business outlook

Uncommon Goods has an employee rating of 3.7 out of 5 stars, based on 188 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Uncommon Goods employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

188 reviews
1.0
Feb 28, 2020

Steer clear of the Merchandising Department

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good discount off of all items

Cons

- work-life balance is non-existent when you’re on the Merch team. - The head of the merchandising department and upper management are rude, patronizing, and unwilling to listen to opinions that differ from their own. If you’re not part of the group of obvious favorites any opinions you have don’t matter. - turnover is insane. In the past year 7 members of the buying team have quit. Instead of finding new candidates to fill these roles their jobs are thrusted upon existing team members with no additional compensation given to them. - no room for growth - pay is way below what you would get somewhere else, this is made even more ridiculous by the fact that most people on the buying team are doing the job of at least two people. - a ton of tension between creative and merchandising -unwilling to make the changes necessary to attract new customers - the office is in the middle of nowhere and very out of the way

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Uncommon Goods Response
6y
We appreciate your feedback, even when it’s tough to hear. We’ve been working on how to address many of the points you’ve made and here are some examples: In partnership with the Human Resources department, we’ve hosted workshops to gather feedback on how our merchants communicate with one another, manage their responsibilities and review the expectations for each role in the department. We also had an in-depth session where everyone on the team openly shared their concerns, then strategized on how to improve the overall department dynamics. We then aligned as a department and instituted immediate and longer-term changes that have addressed the feedback that the team shared with the head of the department. We are committed to continuously evolving our Merchandising department as well as all other departments with the goal of fostering a culture of innovation and collaboration. We are proud of all the work our Merchants have done, and the feedback they are encouraged to share, to keep our company Uncommon strong. Thanks again for sharing your thoughts and thanks for the work you’ve done on our behalf!
3.0
Mar 18, 2015
Recommend
CEO approval
Business Outlook

Pros

>The people are great. Best part of the company. >Casual dress code. >The company tries its best to "give back." Always proud to say this. >I genuinely think the CEO is a great guy, just a little lost with the company's direction and has a disconnect with others. >Exciting to be surrounded around lots of interesting items. >Did I mention that the people are awesome?

Cons

>Location. The walk from the subway to the offices is HORRIBLE. Worst part of my day. Also, have fun finding a decent place to eat for lunch. >They pretend they care about work-life balance - but in the end, they honestly don't. >The company has an identity crisis. They want to appeal to everyone. Marketing 101: choose your audience! >They don't pay their full time employees the amount a NYC professional should be paid. Several people leave the company and find a job in that same field in NYC for 10-20k more. They lowball you as much as possible. They do a lot of talk about bringing up the minimum wage for hourly workers (which is great) but when it comes to their full time employees - it's like pulling teeth to just get a simple increase in pay. Loyalty of staying with the company for years means nothing to them - they would rather let you go, hire someone else who accepts the low ball salary - before giving you the salary you deserve. (Also heard this from multiple people from different departments.) I'm sure they give all their higher up managers a decent pay because if they leave everything would go crazy. But everyone else...peanuts. >They don't take risks at all. There's a lot of "we should do this and that" but "this and that" never, ever happens. It's all talk. >The website is very old fashioned compared to other e-commerce sites. The creative team does a great job with images and the direction they receive, but in the end, the overall template is very bland. >They want to market towards a younger audience but won't make any major changes to the type of products they curate and the marketing strategies aren't very dynamic. >Individual face-to-face time with employees are great but for some reason during the day when everyone is sitting together at their desks the mood is very awkward and gloomy. >A huge part of their profit is still dependent on catalogs. A bit bizarre and scary. >I would recommend this place to a friend only if they didn't have any other great prospects. But with that recommendation, I would have about 20 warnings along with it.

1.0
Jan 2, 2020

Losing it's relevance

Recommend
CEO approval
Business Outlook

Pros

There are still some smart, dedicated people here. Company was one of the first to take a stand on being a better business, which is admirable but they have been left in the dust at this point.

Cons

This company is slowly falling victim to the changing retail landscape and becoming increasingly irrelevant. The products are no longer unique (or are so unique, they are comically useless and wasteful for even existing), the company's sustainability focus has become standard in retail, they refuse to offer free shipping, etc etc. The result is flailing sales and a major identity crisis that has created many problems and team members are leaving in droves (and not being replaced, which is a bad sign if you ask me). Every team is operating as a separate entity with no clue as to what is going on elsewhere and managers are basically robots trying to save their own jobs. Senior leadership has gone in a strange, ruthless corporate direction obsessing over KPIs and repackaging old tired ideas as exciting new initiatives that will turn the business around. I was particularly put off by the new merchandising leader, who was apparently fired from her previous job and seems to have a bunch of people under her spell. The CEO has lost touch and reminds me of the type who pine for the "good old days" while begrudgingly making the tiniest, slowest steps to change with the times. It's sad to see a company that used to be so creative, unique and anti-corporate change so much. I hope they get their groove back, but I sincerely doubt it will be possible with its current leadership at the helm.

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Uncommon Goods Response
6y
The challenges you cite are real. UncommonGoods has been a pioneer in sustainability and while we’re glad to see others following suit, we are continuing to raise the bar; we upped our starting wage to $17 for warehouse workers in 2019, we’re working to eliminate plastic from our operation and continuing our ban on selling leather, feathers, and fur. Having product that is both uncommon and good is a greater challenge every year and one that we are excited to continue to take on. We are investing more and more into developing proprietary products and that segment is the fastest-growing piece of our business. We began offering free shipping in 2018 and have nearly 50,000 members in our Uncommon Perks program. We expect to more than double this program in 2020. Since we founded the company in 1999, we have had many bright, motivated team members make meaningful contributions to our success. Many have been here for more than 5 years. Some of that group have chosen to move on, some are still here and are continuing to grow and, in other cases, we have made the difficult decision to part ways with some individuals. We are committed to treating our team members fairly while holding each of us to high standards of performance. We value your contributions and your feedback and wish you good luck in your future.
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Glassdoor has 268 Uncommon Goods reviews submitted anonymously by Uncommon Goods employees. Read employee reviews and ratings on Glassdoor to decide if Uncommon Goods is right for you.