Uncommon Goods reviews

Hi! Thank you for your feedback on your time working as part of our Customer Service Exceptions team. We are glad to hear of the positive experience you had and that the compensation was fairly met. We do have a system of monitoring performance in our Customer Service team as we hire Customer Service Coaches and look to train them on this process of assuring quality in our conversations with the customers. Due to a high volume of team members, it may be a different coach is assessing your performance week by week. However, we make sure to train our Coaches as to what standards we look for and what consistency we wish to have in the conversations with our customer. There may be a slight variation at some points but our set up allows for a unique system of reviewing and assessing these conversations. We do thank you again for your feedback though and contributions.

Hello! Thanks for submitting your feedback. We are glad to hear about your positive experience with Uncommon Goods. We do understand that the seasonal work may not be best suited for everyone but we look to offer the opportunity for those interested to learn and gain experience from their time with us. While the mobility is limited from a seasonal team member standpoint, there are opportunities to get promoted within a season such as from a representative to a lead or to move on to a year round team member. This doesn't occur very often but we do look to provide these opportunities. We are sorry to hear you didn't have the best time with the supervisors and found the building unfit. Our CS team was fully remote this past season and our Facilities team has been working hard to improve and maintain a clean work environment. We were also not staying at one desk previously because of the amount of shift changes occurring and CS team members required on-site. This has changed due to COVID-19 and being able to work from home. If you have further feedback to elaborate on, please reach out to us at hr@uncommongoods.com and we thank you for your effort and work with us.