UniFirst reviews

3.6

61% would recommend to a friend

(728 total reviews)
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Steven S. Sintros

70% approve of CEO

53% positive business outlook

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728 reviews

Reviews about "Compensation"

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5.0
Dec 5, 2017

Recruiter

Recommend
CEO approval
Business Outlook

Pros

Great company to work for, great benefits, great pay and holiday time.

Cons

They don't like you to be late for any reason and their probationary period is tough.

2.0
Nov 8, 2017
Recommend
CEO approval
Business Outlook

Pros

For someone who has never worked in Outside Sales, this job will provide you with very good training during your first 5 weeks.  You will learn the to methodically, and robotically, cold call in person and over the phone.  You will learn to overcome objections and set appointments, run appointments, and give presentations.  Take this position to learn these skills then move on. 

Cons

Many.... At UniFirst, Outside Sales people are just a number.  Company turn over for Outside Sales is 82% yearly!!!  UniFirst wants robots, UniBots, that they can mold to perform all job functions.  You cannot deviate from how are you are trained or use your own selling style. They do not care how much you sell, to them it is about following their sales process.  You will spend 3.5 days in the field and 1.5 days in the office.  That time in the office will be spent phone blocking (cold calling customers off the same lists time and time again).  Your territory will consist of about 1,300 prospects, and you will be expected to make 15 dials, minimum, per hour.  It will not take long before you are calling the same prospects over and over again.    I was the top selling rep in the RI market for 2017, yet was written up for not averaging 15 call an hour.  They would rather you follow their process and not close deals.  You will be asked to waste too much time on tasks that will not put money in your pocket, like spending time on the weekend putting fake customer and product presentations to "sharpen your skills".  Because they pay a base salary ($40k a year plus $156 a week for mileage) they will micro manage you to death.  Sales commission is a low. Top regional reps make about $15k per year.  Presidents club reps $25k to $35k.    They claim to be a family company that values their employees, but treat them like a number on a piece of paper. Don’t care about you, which is because they know 4 out of 5 reps will leave within the 1st year anyway.  They let the RSR's (delivery drivers) get away with anything and everything because they don’t want to discipline them, fearing that they will quit and management will need to run deliveries until they can hire someone else.  They will lie to you constantly and do whatever they can to not pay you.  They're products and services are poor, yet they will force you to lie to customers and get them to sign iron clad 5-year contracts that are nearly impossible to get out of.  They boast that they have positive growth since 1936, but that growth comes from overcharging customers for damaged clothing and price increasing them multiple times throughout the year. They enjoy taking small businesses to court and they ALWAYS win. 

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UniFirst Response
8y
It always saddens us when a UniFirst Team Partner feels their experience with us is negative. We wish you the best of luck finding a company that meets each and every one of your expectations.
3.0
Nov 3, 2017

Sales Representative

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great entry level sales position. Great training. Lots of possibilities. Ability to sell to diverse customer base. Awesome reward trips and bonus structure.

Cons

Old industry without a whole lot of fancy frills.

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