Is UniFirst a good company to work for?

UniFirst has an overall rating of 3.6 out of 5, based on over 2,592 reviews left anonymously by employees. This rating has been stable over the past 12 months. 62% of employees would recommend working at UniFirst to a friend and 54% have a positive outlook for the business. The best reviews about UniFirst have been left by employees working as General Manager , Branch Manager and Office Administrator .

Does UniFirst pay their employees well?

According to anonymously submitted Glassdoor reviews, UniFirst employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at UniFirst. This rating has been stable over the past 12 months.

How satisfied are employees working at UniFirst?

62% of UniFirst employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated UniFirst 3.8 out of 5 for work life balance, 3.5 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at UniFirst?

Outside Sales Representative (466) , Sales Representative (316) , Sales Manager (126) , Route Sales Representative (93) , RSR Route Sales Representative (77) , Sales Consultant (60) , Customer Service Representative (52) , Sales (51) , Route Service Representative (33) , District Service Manager (29) , Manager (26) , Branch Manager (24) , Senior Sales Consultant (24) , Route Service Manager (19) , Sales Associate (19)

What are the pros of working at UniFirst according to real employee reviews?

"Great training...if you are looking for a true pound the pavement type of job and earning your battle scars." ((in 206 reviews)); "Good benefits and 401k." ((in 153 reviews)); "Good pay and atmosphere hard work but you can make a career getting the right route" ((in 137 reviews)); "The people are great and very helpful in terms of training." ((in 127 reviews)); "Great Culture and very supportive" ((in 87 reviews))

What are the cons of working at UniFirst according to real employee reviews?

"Poor management and unrealistic expectations." ((in 141 reviews)); "Long hours in the service department but I guess that's why e make the big bucks." ((in 96 reviews)); "Managers don’t hold drivers account for stinking at their jobs AKA not taking customers the right stuff or not taking them enough." ((in 45 reviews)); "Upper management does not care about sales reps." ((in 37 reviews)); "Hard on the body, not enough staff,unorganized management very long hours." ((in 30 reviews))

What are employees saying about UniFirst layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about UniFirst layoffs and their outlook for job security at UniFirst in 2026.

What are the top reviewed UniFirst locations?

Wilmington , Atlanta , Louisville , Houston , San Antonio , Boston , Nashua , Indianapolis , Pittsburgh , New Kensington , Nashville , Birmingham , Tampa , Cleveland , Charlotte , Austin , Pontiac , Los Angeles , Memphis , Fort Wayne , Denver , Owensboro , Chattanooga , Salt Lake City , Richmond , Oklahoma City , Dallas , Stratford , New York , Fort Worth

UniFirst reviews

3.6

62% would recommend to a friend

(2,544 total reviews)

Steven S. Sintros

70% approve of CEO

54% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.8

Work/Life balance

3.5

Culture & values

3.4

Senior management

3.4

Career opportunities

3.3

Compensation and benefits

UniFirst has an employee rating of 3.6 out of 5 stars, based on 2,544 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UniFirst employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

5.0

Jun 24, 2015

Great Company

Outside sales representative

Recommend

CEO approval

Business Outlook

Pros

1) Detailed training program that provides knowledge and skills that are transferable to the sales position 2) Managers who have succeeded in the positions they are now supervising 3) Competitive base pay and benefits 4) Friendly and energetic office culture 5) Room for growth

Cons

None thus far If you do not have a strong work ethic it might seem tough

UniFirst Response

11y

Thanks for the great review!

3.0

Jun 14, 2015

What to REALLY expect at UniFirst

Outside sales representative

Recommend

CEO approval

Business Outlook

Pros

UniFirst is a solid place to start in sales, Uniform sales as a whole is demanding and will weed out those who aren't willing to work or aren't good at selling fairly quickly, leaving those who can get a couple of years experience on their resumes with respected, valuable sales experience. Training is solid, there is a ramp up bonus for your first year of employment (total of about $3k). Compensation includes a flat salary + car allowance, which isn't a lot but there are a fair amount of entry level sales jobs that are commission only.

Cons

Management is unprofessional, treat their staff poorly and there is a high level of negativity in the workplace. What is expected of the sales team in terms of daily protocol and administrative practices changes almost biweekly, and the workload expected from you is high compared with the compensation which is on the lower side for sales. Many managers are simply promoted into their positions from sales after having a good selling year, leaving sales teams with leaders who have no managerial skills what-so-ever. They do not invest in their employees unless they like you on a personal level. This is a company that will tell you they are family oriented, flexible and all about their sales people in the interview, that is not the case. The biggest problem i think they have is sales 101: under promise and over deliver. Instead of telling prospective employees that you need to put your nose down, expect to be out knocking on doors by 7:30-8am and stay out until 5:30 at least, make 50-55k and be micromanaged throughout your day via an iPad, they tell you that you're flexible, if you hit your numbers they don't care what you do and that you can make 75-80k your first year.

UniFirst Response

10y

First, thank you for sharing your perspective on your time spent at UniFirst as one of our outside Salespeople. Second, it always saddens us whenever any UniFirst Team Partner feels that their experience in our organization was a negative one. Please understand that we are always seeking to improve our team and our best practices for Sales, Management, and Leadership. Developing our team Leaders to be positive, motivational, and supportive is a top priority of our family oriented cultural approach to doing business and providing support to all of our team partners. We certainly wish you all the best in your future endeavors and we thank you for your contributions to our team!

2.0

May 7, 2015

What a Mess

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Decent pay for a somewhat simple job. Other than the pay the job doesn't have many benefits, outside sales might as well be inside sales because you're not allowed to leave the office for much.

Cons

Completely tapped market, waiting for companies to get out of 5 year contracts and beating competitor prices by pennies, nothing great. NO freedom, never seen an outside sales job where you have to waste your day in the office making cold calls. Managers never have time to help employees because they're to busy with emails from corporate.

UniFirst Response

10y

Thank you for your review. We know that it can be challenging when you have a lot of competitors Selling in your territory, which is why we teach our Sales Processes the way we do. Regarding contractual obligations, we are very clear in all our training that we never condone or suggest any possibility of anyone ever breaching a service agreement. Like our competitors, we meet with as many Prospects as possible every week, some current industry customers and some not, to forge new relationships with as many as possible and we definitely do not condone lowball Sales tactics. We focus on Total Cost of Ownership or annual spend, which usually ends up being MORE affordable with UniFirst due to all of the excessive ancillary charges that occur with many of our competitors. We train our employees to be transparent about these ancillary charges to further set ourselves apart from our competition. And frankly, we agree with you. The majority of your time SHOULD be spent out in the field meeting with Prospects. However, the telephone is your most valuable tool in setting a large quantity of Appointments and if you don’t have enough Appointments on the books, a Manager may have you stick around to make more dials to make the best use of your time.

Viewing 169 - 171 of 2,544 Reviews

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