Is UniFirst a good company to work for?

UniFirst has an overall rating of 3.6 out of 5, based on over 2,592 reviews left anonymously by employees. This rating has been stable over the past 12 months. 62% of employees would recommend working at UniFirst to a friend and 54% have a positive outlook for the business. The best reviews about UniFirst have been left by employees working as General Manager , Branch Manager and Office Administrator .

Does UniFirst pay their employees well?

According to anonymously submitted Glassdoor reviews, UniFirst employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at UniFirst. This rating has been stable over the past 12 months.

How satisfied are employees working at UniFirst?

62% of UniFirst employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated UniFirst 3.8 out of 5 for work life balance, 3.5 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at UniFirst?

Outside Sales Representative (466) , Sales Representative (316) , Sales Manager (126) , Route Sales Representative (93) , RSR Route Sales Representative (77) , Sales Consultant (60) , Customer Service Representative (52) , Sales (51) , Route Service Representative (33) , District Service Manager (29) , Manager (26) , Branch Manager (24) , Senior Sales Consultant (24) , Route Service Manager (19) , Sales Associate (19)

What are the pros of working at UniFirst according to real employee reviews?

"Great training...if you are looking for a true pound the pavement type of job and earning your battle scars." ((in 206 reviews)); "Good benefits and 401k." ((in 153 reviews)); "Good pay and atmosphere hard work but you can make a career getting the right route" ((in 137 reviews)); "The people are great and very helpful in terms of training." ((in 127 reviews)); "Great Culture and very supportive" ((in 87 reviews))

What are the cons of working at UniFirst according to real employee reviews?

"Poor management and unrealistic expectations." ((in 141 reviews)); "Long hours in the service department but I guess that's why e make the big bucks." ((in 96 reviews)); "Managers don’t hold drivers account for stinking at their jobs AKA not taking customers the right stuff or not taking them enough." ((in 45 reviews)); "Upper management does not care about sales reps." ((in 37 reviews)); "Hard on the body, not enough staff,unorganized management very long hours." ((in 30 reviews))

What are employees saying about UniFirst layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about UniFirst layoffs and their outlook for job security at UniFirst in 2026.

What are the top reviewed UniFirst locations?

Wilmington , Atlanta , Louisville , Houston , San Antonio , Boston , Nashua , Indianapolis , Pittsburgh , New Kensington , Nashville , Birmingham , Tampa , Cleveland , Charlotte , Austin , Pontiac , Los Angeles , Memphis , Fort Wayne , Denver , Owensboro , Chattanooga , Salt Lake City , Richmond , Oklahoma City , Dallas , Stratford , New York , Fort Worth

UniFirst reviews

3.6

62% would recommend to a friend

(2,544 total reviews)

Steven S. Sintros

70% approve of CEO

54% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.8

Work/Life balance

3.5

Culture & values

3.4

Senior management

3.4

Career opportunities

3.3

Compensation and benefits

UniFirst has an employee rating of 3.6 out of 5 stars, based on 2,544 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UniFirst employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

5.0

Aug 12, 2015

route sales rep

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

great career, great pay, u get to have a business relationship with alot of people. u also get to travel alot in and out of town...

Cons

no hourly pay, only a set base pay so regardless of how many hours u work and there are very long hard hours u will still get the same pay. unless u earn commission...

UniFirst Response

10y

Thank you for the review. We agree. As a Route Sales Representative, you have the rewarding opportunity to meet, service, and build relationships with a wide array of customers from all types of industries. Building relationships with your customers helps secure your customer-base, which helps to maintain and build route volume, leading to greater commissions. Our Route Sales Representatives have the opportunity to grow their routes and paychecks not only from new Sales, but also through providing additional services to their current customers, controlling garment costs, and preventing lost business. We provide the training and tools to make a great living. If you follow the process, you can achieve the desired results and income!

4.0

Jul 20, 2015

Sales Representative

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

FANTASTIC Office Environment - Everyone from the guys unloading trucks to the General Manager of the entire office was fantastic to work with!

Cons

It's outside sales, and the truth of such a position is that it's results driven. I was given a very small territory in terms of average income per resident, and opportunities for new business. Plus, the stress of the job affected preexisting health issues. Since I was unable to perform the job properly without risking my health, I had to walk away. Cold Calling is not my favorite by any stretch, but I was willing to try it.

UniFirst Response

10y

Thank you for your feedback! At UniFirst we really pride ourselves on having a fun family culture that drives much of our success. We really glad you are feeling it with your team! You are right. Sales is always results driven and it can be tough when you start out, but many find that the rewards make it worth the work. It’s unfortunate that you were unable to continue your UniFirst Career due to your health. We hope you are doing well and that you’ve found a better fit elsewhere!

2.0

Jul 2, 2015

Small money, micromanaged to death

Senior sales consultant

Recommend

CEO approval

Business Outlook

Pros

Upper echelon of company is a class act, strong training program, quality products

Cons

Sales management/service management are not working in the best interest of one another, barely attainable quotas which in turn dictate compensation plan, poor customer service, antiquated order system

UniFirst Response

10y

Thank you for your feedback. We are glad that you found the training helpful and our products to be high quality. We try to ensure this by manufacturing many of our products ourselves. We understand that, in many industries, a disconnect my occur between Sales and Service, which is why we encourage Salespeople to be the start of change if their Location is struggling with this. As Salespeople we are the relationship builders who can change a sour relationship between the two departments into a positive one. We agree with you! Management should be active with their Salespeople in the field and not stuck behind a desk, and that the Tick Sheets you refer to should not be used to see “who is working” by a Manager. In fact, a Tick Sheet isn’t for a Manager at all. It’s for our SALESPEOPLE to calculate their conversion ratios and see “what works”.

Viewing 166 - 168 of 2,544 Reviews

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UniFirst reviews

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Reviews by job title

route sales rep

Sales Representative

Small money, micromanaged to death

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