Is Union Square Hospitality Group a good company to work for?

Union Square Hospitality Group has an overall rating of 3.8 out of 5, based on over 280 reviews left anonymously by employees. This rating has decreased by 2% over the last 12 months. 62% of employees would recommend working at Union Square Hospitality Group to a friend and 64% have a positive outlook for the business. The best reviews about Union Square Hospitality Group have been left by employees working as Manager , Bartender and Line Cook .

Does Union Square Hospitality Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Union Square Hospitality Group employees rate their compensation and benefits as 4.3 out of 5. Find out more about salaries and benefits at Union Square Hospitality Group. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Union Square Hospitality Group?

62% of Union Square Hospitality Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Union Square Hospitality Group 3.5 out of 5 for work life balance, 4.0 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at Union Square Hospitality Group?

Server (27) , Bartender (15) , Line Cook (12) , Manager (11) , Server/Waiter (10) , Captain (8) , Host (7) , Intern (6) , Pastry Cook (5) , Server Assistant (4) , Sous Chef (4) , Barista (3) , Food Server (3) , Intern - Hourly (3) , Porter (3)

What are the pros of working at Union Square Hospitality Group according to real employee reviews?

"The benefits are great and available to all." ((in 34 reviews)); "Great Culture and history to learn from" ((in 19 reviews)); "Great values and people." ((in 12 reviews)); "Great coworkers" ((in 6 reviews)); "Great team and people to work with." ((in 6 reviews))

What are the cons of working at Union Square Hospitality Group according to real employee reviews?

"Long hours and a lot of meetings" ((in 13 reviews)); "low pay compared to other companies" ((in 12 reviews)); "managers are inexperienced and clearly do not have mentors teaching them" ((in 6 reviews)); "No work life balance avaible" ((in 6 reviews)); "Normal restaurant negatives, long hours, late nights" ((in 5 reviews))

What are the top reviewed Union Square Hospitality Group locations?

New York , Brooklyn , Washington , Chicago , Saratoga Springs , Buffalo , Baltimore

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Union Square Hospitality Group

Union Square Hospitality Group reviews

3.8

62% would recommend to a friend

(257 total reviews)

CHIP WADE

70% approve of CEO

64% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.3

Compensation and benefits

4.0

Culture & values

4.0

Career opportunities

3.7

Senior management

3.5

Work/Life balance

Union Square Hospitality Group has an employee rating of 3.8 out of 5 stars, based on 257 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Union Square Hospitality Group employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants & Food Service industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

257 reviews

5.0

Dec 10, 2025

Great company.

Server/waiter

Recommend

CEO approval

Business Outlook

Pros

Good insurance. Great environment for growth

Cons

Can’t think of any right now

5.0

Dec 5, 2025

Basic reveiw

Server

Recommend

CEO approval

Business Outlook

Pros

- Culture - Benefits - Growth

Cons

- Hours - Work-life balance - Aggressive mgmt depending on operation

3.0

Nov 23, 2025

Typical Call Center Job

Guest experience reservations specialist

Recommend

CEO approval

Business Outlook

Pros

Some amazing people to work with, good health insurance, employee discount for all the businesses, good training. Managment is very supportive and will help transition into different job opportunities within the company. They will also have your back with unruly guests if they're available.

Cons

High stress environment because of the clientele and call volume. A very corporate atmosphere that makes a not super important job feel like life or death. You're handeling people at their worst (key-board warrior energy) and don't receive the tips/perks that FOH staff do. Working on site in the restaurant can feel quite isolating since you're on the phone 24/7 and it's more difficult to form bonds with the people around you. Your actual "team" is placed elsewhere so there's a lack of reprieve from socializing with your coworkers dealing with the same stessors.

Viewing 52 - 54 of 257 Reviews

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Jobs at Union Square Hospitality Group

Banqueting Assistant General Manager

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Union Square Hospitality Group

Union Square Hospitality Group reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great company.

Basic reveiw

Typical Call Center Job

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