UnitedHealth Group reviews

The issue starts at recruiting. I realized why there’s such a high turn over rate here. The recruiters aren’t being honest and transparent. Don’t tell people that they are being hired for outbound calls and data entry, and all we’re doing is inbound calls. Then the systems. Why are there so many?!?!?! Like find a way to streamline it some how. There’s to much technology out here for any rep to have to utilize 8-10 systems on a single given day! It’s ridiculous! The training needs work. Why do y’all have one trainer to a class of 20+ people?!? If you have people new to insurance, they don’t know or understand this stuff. Then to toss them on to calls and only have a trainer and a few DAs to help in the chat?!?!?! It’s 21 people taking calls! We’re new. We need help and one trainer is not enough. The pay sucks! For the amount of stress. The job needs to start at minimum $21 and that’s still low. It’s a large insurance company. Pay your workers!

About every 6 months they execute another round of layoffs (affectionately known as RIF's - Reduction in Force) to unsuspecting workers. The numbers are modest, so that they don't get in trouble with the Feds. Age discrimination is rampant - just make sure you don't give an unfavorable rating on the annual "anonymous" employee engagement survey. I did and was gone within 6 months.