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      UserTesting

      Engaged Employer

      UserTesting reviews

      3.1

      52% would recommend to a friend

      (182 total reviews)
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      Eric Johnson

      57% approve of CEO

      49% positive business outlook

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      182 reviews

      Reviews about "Culture"

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      5.0
      Jun 22, 2026

      Great people and mission, but some growing pains

      Regional account director
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people here are genuinely the best part. From day one, you're surrounded by smart, collaborative teammates who want to see each other succeed. Leadership is accessible and clearly invested in the company's direction. You never feel like you're working in the dark. Work-life balance is real, not just something they say in the interview. The remote flexibility is a huge plus and they actually trust you to get your work done. The mission itself is compelling, helping companies build better products through human insight is work you can feel good about.

      Cons

      Like any company in a growth phase, there's some change fatigue, things shift and you have to be adaptable. Cross-team communication can be inconsistent; sometimes you find out about things later than you'd like. Processes are still maturing in some areas, which can be frustrating if you thrive on structure. That said, these feel like the right problems to have for a company moving this fast.

      4.0
      Jun 12, 2026

      Transparent leadership and great benefits, but sales struggles

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      -- Leadership transparency about what we're doing and why we're doing it; and how we are working through current market instability/uncertainty. -- Compensation & Benefits package is the best I've ever had in the past 3 decades.

      Cons

      -- Our sales team is failing us -- Still(!) working through the tech debt of the Userzoom merger

      Viewing 1 - 3 of 182 Reviews
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