UserTesting reviews

3.2

55% would recommend to a friend

(59 total reviews)
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Eric Johnson

61% approve of CEO

53% positive business outlook

Reviews by job title

59 reviews

Reviews about "Work Life Balance"

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5.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

The people here are genuinely the best part. From day one, you're surrounded by smart, collaborative teammates who want to see each other succeed. Leadership is accessible and clearly invested in the company's direction. You never feel like you're working in the dark. Work-life balance is real, not just something they say in the interview. The remote flexibility is a huge plus and they actually trust you to get your work done. The mission itself is compelling, helping companies build better products through human insight is work you can feel good about.

Cons

Like any company in a growth phase, there's some change fatigue, things shift and you have to be adaptable. Cross-team communication can be inconsistent; sometimes you find out about things later than you'd like. Processes are still maturing in some areas, which can be frustrating if you thrive on structure. That said, these feel like the right problems to have for a company moving this fast.

5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

UserTesting is a great place to work, offering complete flexibility, a positive and supportive work environment, and an amazing team of employees. The culture encourages collaboration, growth, and work-life balance, making it an enjoyable and rewarding place to be.

Cons

The compensation is competitive and generally in line with industry standards. While it may not be the highest in the market, it is fair and comparable to what many other companies offer for similar roles.

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UserTesting Response
4w
Thank you so much for sharing this! 🙏 It's wonderful to hear that the flexibility, collaborative culture, and the team have made such a positive impact on your experience. Building an environment where people can grow, collaborate, and thrive is something we care deeply about, so it's incredibly rewarding to hear that it's coming through. We're lucky to have you with us and will keep working hard to make UserTesting a place people love to be.
5.0
Apr 23, 2026

Fully remote with excellent work-life balance

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Excellent work life balance, fully remote company, open communication by management. Travel options. One of the best teams I've worked with.

Cons

Steps for career growth not well-communicated by HR No bonuses

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UserTesting Response
2mo
Thank you for taking the time to share your experience with us. We're really glad to hear that the fully remote setup and work-life balance have made such a positive difference for you, and that you've found open communication and a genuinely great team to work alongside. That means a lot to us. 🙌 We hear you on the career growth piece. Clear, well-communicated steps for progression shouldn't be a guessing game, and your feedback is a helpful reminder that we need to do better there. We'll make sure it reaches the right people. Thank you for being part of UserTesting and for encouraging us to keep listening. We're glad you're here. 😊 — The UserTesting Team
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