Does UserTesting pay their employees well?

According to anonymously submitted Glassdoor reviews, UserTesting employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at UserTesting. This rating has been stable over the past 12 months.

How satisfied are employees working at UserTesting?

55% of UserTesting employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated UserTesting 3.6 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at UserTesting?

Tester (67) , Sales (34) , Software Engineer (19) , Account Executive (16) , Senior Software Engineer (14) , User Experience Researcher (14) , Sales Development Representative (SDR) (12) , User Tester (12) , Customer Success Manager (10) , Account Manager (9) , Software Tester (9) , Business Development Representative (BDR) (8) , Product Manager (7) , SDR (7) , BDR (6)

What are the pros of working at UserTesting according to real employee reviews?

"Some of the people are great and very talented." ((in 85 reviews)); "UserTesting has a great culture" ((in 77 reviews)); "Great benefits such as:" ((in 40 reviews)); "good pay easy remote fixable time" ((in 24 reviews)); "1) Flexible work from home schedule" ((in 22 reviews))

What are the cons of working at UserTesting according to real employee reviews?

"Horrible senior leadership/ lack of leadership." ((in 19 reviews)); "Constant layoffs within the past year." ((in 16 reviews)); "Very fast growing scale up so inevitable there is a lot of change, not always the best communication and teething issues when changes are made." ((in 10 reviews)); "Upper management is not interested in any critical feedback." ((in 8 reviews)); "Not clear career path in my department." ((in 4 reviews))

What are employees saying about UserTesting layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about UserTesting layoffs and their outlook for job security at UserTesting in 2026.

What are the top reviewed UserTesting locations?

San Francisco , Mountain View , Atlanta , Denver , San Jose , New York , Houston , Los Angeles , Seattle , Remote , Salt Lake City , Chicago , Raleigh , Fort Worth , San Diego , Rahway , Pocatello , Huntley , Arlington , Canaan , Bronx , Speonk , Madison , Peoria , Ann Arbor , Detroit , Westland , Charlotte , Abilene , Austin

UserTesting reviews

3.2

55% would recommend to a friend

(577 total reviews)

Eric Johnson

61% approve of CEO

53% positive business outlook

Ratings by demographic groups

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UserTesting has an employee rating of 3.2 out of 5 stars, based on 577 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

577 reviews

4.0

Apr 5, 2021

Sdr

Sales development representative (sdr)

Recommend

CEO approval

Business Outlook

Pros

Good culture and place to work

Cons

Communication across depts can be better

5.0

Apr 3, 2021

good company everyone there are nice

Web designer

Recommend

CEO approval

Business Outlook

Pros

good company everyone there are nice

Cons

many hours of working there at the company

UserTesting Response

5y

Hi! Thank you for the review! Your comments are great and I'm happy you gave us a 5 star review. Wondering if you intended to give the negatives for the company, CEO and whether you'd recommend others to work here? If you did, I'd love to get more insight into the issues? Thanks in advance -- please reach me on email? Cheers, Carol

5.0

Mar 30, 2021

So thankful to be here

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

-The people are genuinely kind and supportive -The pay/benefits are incredibly competitive, great perks too -Great product that is actually interesting -The leadership, from what I've seen/experienced, consists of some of the most ethical businesspeople out there -Great company mission & values that are present in everything we do -Plenty of room to grow - management genuinely wants to help you get where you want to be -Awesome ERGs

Cons

Not necessarily a con, but we're growing rapidly and so change is inevitable. If you're not keen to a dynamic workplace/workflow, UT might not be a good fit for you. Also, work-life balance can be a challenge (typical for any quota-bearing role) - however, in my case, this is 99.99% self-imposed.

Viewing 352 - 354 of 577 Reviews

Jobs at UserTesting

Partner Sales Director

Remote

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Strategic Accounts Director

Remote

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Director, Segment Marketing

UserTesting

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Sdr

good company everyone there are nice

So thankful to be here

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