Does UserTesting pay their employees well?

According to anonymously submitted Glassdoor reviews, UserTesting employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at UserTesting. This rating has been stable over the past 12 months.

How satisfied are employees working at UserTesting?

55% of UserTesting employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated UserTesting 3.6 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at UserTesting?

Tester (67) , Sales (34) , Software Engineer (19) , Account Executive (16) , Senior Software Engineer (14) , User Experience Researcher (14) , Sales Development Representative (SDR) (12) , User Tester (12) , Customer Success Manager (10) , Account Manager (9) , Software Tester (9) , Business Development Representative (BDR) (8) , Product Manager (7) , SDR (7) , BDR (6)

What are the pros of working at UserTesting according to real employee reviews?

"Some of the people are great and very talented." ((in 85 reviews)); "UserTesting has a great culture" ((in 77 reviews)); "Great benefits such as:" ((in 40 reviews)); "good pay easy remote fixable time" ((in 24 reviews)); "1) Flexible work from home schedule" ((in 22 reviews))

What are the cons of working at UserTesting according to real employee reviews?

"Horrible senior leadership/ lack of leadership." ((in 19 reviews)); "Constant layoffs within the past year." ((in 16 reviews)); "Very fast growing scale up so inevitable there is a lot of change, not always the best communication and teething issues when changes are made." ((in 10 reviews)); "Upper management is not interested in any critical feedback." ((in 8 reviews)); "Not clear career path in my department." ((in 4 reviews))

What are employees saying about UserTesting layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about UserTesting layoffs and their outlook for job security at UserTesting in 2026.

What are the top reviewed UserTesting locations?

San Francisco , Mountain View , Atlanta , Denver , San Jose , New York , Houston , Los Angeles , Seattle , Remote , Salt Lake City , Chicago , Raleigh , Fort Worth , San Diego , Rahway , Pocatello , Huntley , Arlington , Canaan , Bronx , Speonk , Madison , Peoria , Ann Arbor , Detroit , Westland , Charlotte , Abilene , Austin

UserTesting reviews

3.2

55% would recommend to a friend

(577 total reviews)

Eric Johnson

61% approve of CEO

53% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (577 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

UserTesting has an employee rating of 3.2 out of 5 stars, based on 577 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

577 reviews

5.0

Mar 30, 2021

Great product, supportive leadership/culture, good comp & benefits

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

No place is perfect, but UserTesting leadership does their best to be supportive of their employees, both professionally and personally. Marketing leading product, always innovating. Smart, genuine colleagues, always eager to collaborate for the good of the company and the customer Great benefits and pay

Cons

Comp plans change annually Sometimes disjointed across teams operationally

5.0

Mar 9, 2021

Strong culture and growth

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Smart executive leadership team and an enthusiastic company culture has led to solid product-market fit and the go-to-market infrastructure to keep it going

Cons

The layer directly beneath the C-staff has a wide range of managerial talent and experience, which leads to some uneven leadership performance. Pay is average to good, not great.

5.0

Mar 6, 2021

Rapidly growing company with great opportunity

Product and engineering

Recommend

CEO approval

Business Outlook

Pros

The "Get Better" and "Be Kind" culture.

Cons

None at this time to report

Viewing 352 - 354 of 577 Reviews

Jobs at UserTesting

Director, Segment Marketing

Remote

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Partner Sales Director

Remote

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Strategic Accounts Director

UserTesting

UserTesting reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Great product, supportive leadership/culture, good comp & benefits

Strong culture and growth

Rapidly growing company with great opportunity

Jobs at UserTesting

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