Does UserTesting pay their employees well?

According to anonymously submitted Glassdoor reviews, UserTesting employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at UserTesting. This rating has been stable over the past 12 months.

How satisfied are employees working at UserTesting?

55% of UserTesting employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated UserTesting 3.6 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at UserTesting?

Tester (67) , Sales (34) , Software Engineer (19) , Account Executive (16) , Senior Software Engineer (14) , User Experience Researcher (14) , Sales Development Representative (SDR) (12) , User Tester (12) , Customer Success Manager (10) , Account Manager (9) , Software Tester (9) , Business Development Representative (BDR) (8) , Product Manager (7) , SDR (7) , BDR (6)

What are the pros of working at UserTesting according to real employee reviews?

"Some of the people are great and very talented." ((in 91 reviews)); "UserTesting has a great culture" ((in 78 reviews)); "Great benefits such as:" ((in 38 reviews)); "Good pay to work ratio" ((in 28 reviews)); "Flexible working hours, work from home" ((in 22 reviews))

What are the cons of working at UserTesting according to real employee reviews?

"Management is poor and inexperienced" ((in 23 reviews)); "Horrible senior leadership/ lack of leadership." ((in 19 reviews)); "Constant layoffs within the past year." ((in 14 reviews)); "Very fast growing scale up so inevitable there is a lot of change, not always the best communication and teething issues when changes are made." ((in 9 reviews)); "Upper management is not interested in any critical feedback." ((in 8 reviews))

What are employees saying about UserTesting layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about UserTesting layoffs and their outlook for job security at UserTesting in 2026.

What are the top reviewed UserTesting locations?

San Francisco , Mountain View , Atlanta , Denver , San Jose , New York , Houston , Los Angeles , Seattle , Remote , Salt Lake City , Chicago , Raleigh , Fort Worth , San Diego , Rahway , Pocatello , Huntley , Arlington , Canaan , Bronx , Speonk , Madison , Peoria , Ann Arbor , Detroit , Westland , Charlotte , Abilene , Austin

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UserTesting

UserTesting reviews

3.2

55% would recommend to a friend

(577 total reviews)

Eric Johnson

61% approve of CEO

53% positive business outlook

Ratings by category

3.6

Work/Life balance

3.6

Compensation and benefits

3.2

Culture & values

3.2

Diversity & inclusion

3.2

Career opportunities

3.1

Senior management

UserTesting has an employee rating of 3.2 out of 5 stars, based on 577 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

577 reviews

5.0

Feb 5, 2020

Great company, culture and product

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I've worked at UserZoom for over 4 years and have seen tremendous company growth. The people are wonderful to work with. The management team truly care for their employees and value work/life balance.

Cons

The company is growing rapidly and with rapid growth, change is natural.

5.0

Jan 29, 2020

Awesome company, awesome team, in a very fast growing and exciting space

Sales

Recommend

CEO approval

Business Outlook

Pros

Open and honest, collaborative culture, fun. Bringing ideas and another POV to the conversation is respected and appreciated. Clients truly love what we sell, and benefit from using our software. The company and industry are growing fast.

Cons

Thankfully, nothing really to report at this time

5.0

Dec 10, 2019

Great opportunity to have a positive impact

Director

Recommend

CEO approval

Business Outlook

Pros

UserZoom has a huge opportunity in the UX space, and there is a vision, leadership, and technology to support it. The business opportunity is there. And the leadership is staying focused on meeting it. My colleagues are collaborative and good-humored. I genuinely enjoy their company. The leadership is very responsive to input, and you can have a real impact on plans to achieve company goals. You also can take ownership of your work; I never feel micromanaged, but also feel supported when needed.

Cons

Need more operational/admin support. There is a lot of talent here, but insufficient investment in support or entry-level staff. Antiquated approach to PTO.

Viewing 364 - 366 of 577 Reviews

Jobs at UserTesting

Strategic Accounts Director

Remote

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Partner Sales Director