Does UserTesting pay their employees well?

According to anonymously submitted Glassdoor reviews, UserTesting employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at UserTesting. This rating has been stable over the past 12 months.

How satisfied are employees working at UserTesting?

55% of UserTesting employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated UserTesting 3.6 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at UserTesting?

Tester (67) , Sales (34) , Software Engineer (19) , Account Executive (16) , Senior Software Engineer (14) , User Experience Researcher (14) , Sales Development Representative (SDR) (12) , User Tester (12) , Customer Success Manager (10) , Account Manager (9) , Software Tester (9) , Business Development Representative (BDR) (8) , Product Manager (7) , SDR (7) , BDR (6)

What are the pros of working at UserTesting according to real employee reviews?

"Some of the people are great and very talented." ((in 91 reviews)); "UserTesting has a great culture" ((in 78 reviews)); "Great benefits such as:" ((in 38 reviews)); "Good pay to work ratio" ((in 28 reviews)); "Flexible working hours, work from home" ((in 22 reviews))

What are the cons of working at UserTesting according to real employee reviews?

"Management is poor and inexperienced" ((in 23 reviews)); "Horrible senior leadership/ lack of leadership." ((in 19 reviews)); "Constant layoffs within the past year." ((in 14 reviews)); "Very fast growing scale up so inevitable there is a lot of change, not always the best communication and teething issues when changes are made." ((in 9 reviews)); "Upper management is not interested in any critical feedback." ((in 8 reviews))

What are employees saying about UserTesting layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about UserTesting layoffs and their outlook for job security at UserTesting in 2026.

What are the top reviewed UserTesting locations?

San Francisco , Mountain View , Atlanta , Denver , San Jose , New York , Houston , Los Angeles , Seattle , Remote , Salt Lake City , Chicago , Raleigh , Fort Worth , San Diego , Rahway , Pocatello , Huntley , Arlington , Canaan , Bronx , Speonk , Madison , Peoria , Ann Arbor , Detroit , Westland , Charlotte , Abilene , Austin

UserTesting reviews

3.2

55% would recommend to a friend

(577 total reviews)

Eric Johnson

61% approve of CEO

53% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (577 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

UserTesting has an employee rating of 3.2 out of 5 stars, based on 577 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

577 reviews

2.0

Oct 15, 2020

Rampant mismanagement

Production associate

Recommend

CEO approval

Business Outlook

Pros

Highly agile team, creative marketing and sales team, pleasant people to work with

Cons

Middle management unreceptive to feedback, C-level managers unreceptive to feedback when coming from lower level employees. Teams can be very clique-ish, and that plays directly into how work is done.

5.0

Oct 8, 2020

Great people! Great Product!

Partner programs

Recommend

CEO approval

Business Outlook

Pros

The people are fantastic. Everyone is super helpful, intelligent, and passionate about what they do. The environment is collaborative and I personally have never worked for an organization that continually provides education and support to their employees.

Cons

None as is right now.

4.0

Sep 16, 2020

A great company to becoming connected with professionals in the UX space

Evaluator

Recommend

CEO approval

Business Outlook

Pros

Flexible way to meet and talk with people about digital products

Cons

It is at times very trying to connect with the products you are able to review

Viewing 382 - 384 of 577 Reviews

Jobs at UserTesting

Insights Partner

United States

View job

Director, Segment Marketing

Remote

View job

Strategic Accounts Director

Remote

View job

Partner Sales Director

Remote

View job

UserTesting

UserTesting reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Rampant mismanagement

Great people! Great Product!

A great company to becoming connected with professionals in the UX space

Jobs at UserTesting

UserTesting reviews FAQs

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