UserTesting reviews

3.2

55% would recommend to a friend

(577 total reviews)
avatar

Eric Johnson

61% approve of CEO

53% positive business outlook

UserTesting has an employee rating of 3.2 out of 5 stars, based on 577 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

577 reviews
5.0
Aug 9, 2016

A Truly Incredible Company & Amazing Culture

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- People here are awesome to each other - Great product that keeps getting better (best qualitative remote research platform on the market, period) - Perks! Not just meaningless perks, but the ones that actually improve our lives, both daily and longterm. Foods, events, clubs, outings, education stipends (highly encouraged to use them) - Best CEO I've ever worked for - a mentor, generous with his time, sincere in caring about employees. Lastly, something big here. Start-ups don't usually leave themselves open to keeping the same employees for years and letting them spread their wings by trying on new roles. Usually, you see that in bigger companies. If you look on LinkedIn, you'll see employees that have been here 3+ years will usually have multiple titles under their belts - this is a good sign. We employees have the opportunity to expand our abilities, promote or move into other teams or roles, and continue to grow as employees and as people.

Cons

- Being a SaaS product with a significant professional services component has made it tough to find the right way to give the right support to both self-service and full-service customers. - You will need to make an effort to get your voice heard. Communication is improving, but more timid folks can feel left in the dark or powerless, while meetings/initiatives can be overpowered by extroverts.

4.0
Aug 1, 2016

On our way

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

> Ridiculous amount of benefits (Snack Food / Lunches / Dinners when working late) > Exciting growth opportunity

Cons

> Still a start-up, many systems and processes being ironed out > Too many tools, some employees must work from 5+ software dashboards

4.0
Jul 20, 2016
Recommend
CEO approval
Business Outlook

Pros

A great company to experience startup life in transition to enterprise.

Cons

With transition comes a lot of unknowns and sometimes cross functional teams do not get key insights into what each team is doing. However, the UserTesting team was working dilligently to address those issues when I left the company.

Viewing 388 - 390 of 577 Reviews

Glassdoor has 806 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.