UserTesting reviews

3.2

55% would recommend to a friend

(577 total reviews)
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Eric Johnson

61% approve of CEO

53% positive business outlook

UserTesting has an employee rating of 3.2 out of 5 stars, based on 577 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

577 reviews
3.0
Jun 28, 2020
Recommend
CEO approval
Business Outlook

Pros

- good colleagues who are all interested in working hard and playing harder, fun, collaborative

Cons

- the real job doesn’t match the expectations set in the interview - it’s less about performance and more about who knows who - too much play - lack of the basic processes and tools needed to be successful at your job. HR processes need the most improvement - lack of teamwork and collaboration between country teams. There is a clear power struggle where geographical team runs over other country teams - Senior management lacks honesty and transparency as they say one thing and do something else - being a leader in this company is fraught as it’s like being stuck between a rock and a hard place. The direct reports throw the manager under the bus and the managers manager doesn’t support or trust the manager to know that the direct report is saving their own skin due to performance issues.

2.0
May 15, 2020
Recommend
CEO approval
Business Outlook

Pros

Easy product to sell. Because its literally a recorded video review. Not so much "technology" sale. Some nice people that want to help. Work from home.

Cons

CRO talks a big game on transparency, openness, and culture of team. Yet the minute and give honest feedback that HE asked for, he reprimands them. CRO also doesn't have much respect from the ranks. He doesnt/cant much value to senior/seasoned sales professionals. Kind of a weird disjointed sales culture for such a small company. Product is a 1 trick pony and competitors have caught up to them. I dont see how they can expand with additional products. No territory analysis for incoming AE's. They wing it and it shows. Most accounts have been oversold.

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UserTesting Response
6y
We’re all sad to see your review of your brief experience working on the UT Sales team. It sounds like what we’ve put together didn’t work for what you wanted to sell and how you wanted to be managed - and that happens. We do wish you well for the future and know that different environments work for different people, so we hope you find that place. Our sales team has overachieved for the past two years and kept their voluntary turnover rate under 5% because of that success. We’re all guessing this just wasn’t the right place for you and hoping it is the right place for the others on the sales team. Regardless, I’ll be discussing your comments with the CRO because we can all #get better.
Viewing 391 - 393 of 577 Reviews

Glassdoor has 806 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.