Does UserTesting pay their employees well?

According to anonymously submitted Glassdoor reviews, UserTesting employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at UserTesting. This rating has been stable over the past 12 months.

How satisfied are employees working at UserTesting?

55% of UserTesting employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated UserTesting 3.6 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at UserTesting?

Tester (67) , Sales (34) , Software Engineer (19) , Account Executive (16) , Senior Software Engineer (14) , User Experience Researcher (14) , Sales Development Representative (SDR) (12) , User Tester (12) , Customer Success Manager (10) , Account Manager (9) , Software Tester (9) , Business Development Representative (BDR) (8) , Product Manager (7) , SDR (7) , BDR (6)

What are the pros of working at UserTesting according to real employee reviews?

"Some of the people are great and very talented." ((in 84 reviews)); "Culture WAS great until the buyout" ((in 72 reviews)); "Great benefits such as:" ((in 39 reviews)); "Good pay to work ratio" ((in 25 reviews)); "1) Flexible work from home schedule" ((in 21 reviews))

What are the cons of working at UserTesting according to real employee reviews?

"Horrible senior leadership/ lack of leadership." ((in 20 reviews)); "constant reorg and layoffs" ((in 15 reviews)); "Very fast growing scale up so inevitable there is a lot of change, not always the best communication and teething issues when changes are made." ((in 9 reviews)); "Upper management is not interested in any critical feedback." ((in 8 reviews)); "CEO is good but not all the exec team have the same respect, one exec specifically." ((in 4 reviews))

What are employees saying about UserTesting layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about UserTesting layoffs and their outlook for job security at UserTesting in 2026.

What are the top reviewed UserTesting locations?

San Francisco , Mountain View , Atlanta , Denver , San Jose , New York , Houston , Los Angeles , Seattle , Remote , Salt Lake City , Chicago , Raleigh , Fort Worth , San Diego , Rahway , Pocatello , Huntley , Arlington , Canaan , Bronx , Speonk , Madison , Peoria , Ann Arbor , Detroit , Westland , Charlotte , Abilene , Austin

UserTesting reviews

3.2

55% would recommend to a friend

(577 total reviews)

Eric Johnson

61% approve of CEO

53% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (577 reviews)

Ratings by demographic groups

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UserTesting has an employee rating of 3.2 out of 5 stars, based on 577 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

577 reviews

5.0

Nov 7, 2019

Lots of supportive, passionate people. Great environment to learn about UX

User experience researcher

Recommend

CEO approval

Business Outlook

Pros

Always been trusted by managers to do my job and allow me to be flexible with my working. Manager and my team are really supportive even though we are global. So many excellent researchers within the company to learn from, and through our customers we get to work with great UX people across lots of industries. All the teams are so passionate about what they do - design, engineering, support, sales etc - it's infectious.

Cons

HR used to be a bit disorganised but lightyears ahead of what it was when I joined. Be better if London office had own kitchen space.

5.0

Nov 6, 2019

Rapidly scaling company, good to be a part of.

User experience researcher

Recommend

CEO approval

Business Outlook

Pros

There is a lot of trust at UserZoom, you're empowered to do what you were hired to do. The London office has fruit, socials, free drinks and a gym. Knowledgable & interesting colleagues, good vibes & plenty of opportunity for career progression

Cons

No subsidised gym Echoey meeting rooms

5.0

Nov 5, 2019

Great company with clear strategy and loads of opportunity.

Legal director, global

Recommend

CEO approval

Business Outlook

Pros

A hugely growing market, in addition to a well placed product that has a really clear strategy and vision, mean that it's very exciting to work here. Also, management is generally de-centralised across the globe which means decision making is not just cascaded down from one place with no influence externally - hugely important for those who actually want responsibility.

Cons

Very little - but if you don't like change then this wouldn't be well suited!

Viewing 409 - 411 of 577 Reviews

Jobs at UserTesting

Strategic Accounts Director

Remote

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Strategic Inside Sales Representative

Bellevue, WA

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Director, Segment Marketing

UserTesting

UserTesting reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Lots of supportive, passionate people. Great environment to learn about UX

Rapidly scaling company, good to be a part of.

Great company with clear strategy and loads of opportunity.

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