Does UserTesting pay their employees well?

According to anonymously submitted Glassdoor reviews, UserTesting employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at UserTesting. This rating has been stable over the past 12 months.

How satisfied are employees working at UserTesting?

55% of UserTesting employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated UserTesting 3.6 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at UserTesting?

Tester (67) , Sales (34) , Software Engineer (19) , Account Executive (16) , Senior Software Engineer (14) , User Experience Researcher (14) , Sales Development Representative (SDR) (12) , User Tester (12) , Customer Success Manager (10) , Account Manager (9) , Software Tester (9) , Business Development Representative (BDR) (8) , Product Manager (7) , SDR (7) , BDR (6)

What are the pros of working at UserTesting according to real employee reviews?

"Some of the people are great and very talented." ((in 85 reviews)); "Culture WAS great until the buyout" ((in 80 reviews)); "Great benefits such as:" ((in 42 reviews)); "good pay easy remote fixable time" ((in 28 reviews)); "1) Flexible work from home schedule" ((in 21 reviews))

What are the cons of working at UserTesting according to real employee reviews?

"Horrible senior leadership/ lack of leadership." ((in 20 reviews)); "Constant layoffs, work feels like you have a gun to your head at all times." ((in 15 reviews)); "Very fast growing scale up so inevitable there is a lot of change, not always the best communication and teething issues when changes are made." ((in 10 reviews)); "Upper management is not interested in any critical feedback." ((in 8 reviews)); "Favoritism is also rampant as some sales folks are allowed to have absolutely elitist attitudes to others across the org." ((in 5 reviews))

What are employees saying about UserTesting layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about UserTesting layoffs and their outlook for job security at UserTesting in 2026.

What are the top reviewed UserTesting locations?

San Francisco , Mountain View , Atlanta , Denver , San Jose , New York , Houston , Los Angeles , Seattle , Remote , Salt Lake City , Chicago , Raleigh , Fort Worth , San Diego , Rahway , Pocatello , Huntley , Arlington , Canaan , Bronx , Speonk , Madison , Peoria , Ann Arbor , Detroit , Westland , Charlotte , Abilene , Austin

UserTesting reviews

3.2

55% would recommend to a friend

(577 total reviews)

Eric Johnson

61% approve of CEO

53% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

UserTesting has an employee rating of 3.2 out of 5 stars, based on 577 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

577 reviews

1.0

Apr 11, 2019

Dreadful and tiring

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Colleagues are great and we always try to lift eachother up

Cons

Morale is dropping and upper management keeps letting people go so now people are leaving on their own as well. I don't see a future here anymore and I don't know where the company is going. It seems like it's becoming more 'sales ' and no one cares about the professional service group anymore. Everyone just keeps working hard for nothing so its dreadful and tiring to go to work now. Some people on the PM team doesnt even know what they are doing anymore, morale is at an all time low.

UserTesting Response

7y

Thank you for being open in your review. I've shared this with the best people on the team to work with you and look at what happened. We're sad that the changes made impacted you and your team this way.

1.0

Mar 7, 2019

You'll never qualify for any of the tests unless you're American

Tester

Recommend

CEO approval

Business Outlook

Pros

They have a nice user interface I guess

Cons

Never any work, willing workers are constantly being filtered out for no reason

5.0

Mar 5, 2019

Stellar place, getting better every day!

Regional sales director

Recommend

CEO approval

Business Outlook

Pros

It's awesome to be with the leader in the UX space, and growing to Product, Marketing, etc., and to have 98% of your customers genuinely appreciating what you're doing for their business. New management is awesome, and the team keeps getting stronger and stronger. Great product continues to improve.

Cons

With great growth, comes change. If you can't handle change, that's a con.

UserTesting Response

7y

Thanks for the nice review. We've been a'changing for sure. Thanks for hanging in there with us!

Viewing 421 - 423 of 577 Reviews

Jobs at UserTesting

Strategic Inside Sales Representative

UserTesting

UserTesting reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Dreadful and tiring

You'll never qualify for any of the tests unless you're American

Stellar place, getting better every day!

Jobs at UserTesting

UserTesting reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

UserTesting reviews FAQs

Jobs at UserTesting