Does UserTesting pay their employees well?

According to anonymously submitted Glassdoor reviews, UserTesting employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at UserTesting. This rating has been stable over the past 12 months.

How satisfied are employees working at UserTesting?

55% of UserTesting employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated UserTesting 3.6 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at UserTesting?

Tester (67) , Sales (34) , Software Engineer (19) , Account Executive (16) , Senior Software Engineer (14) , User Experience Researcher (14) , Sales Development Representative (SDR) (12) , User Tester (12) , Customer Success Manager (10) , Account Manager (9) , Software Tester (9) , Business Development Representative (BDR) (8) , Product Manager (7) , SDR (7) , BDR (6)

What are the pros of working at UserTesting according to real employee reviews?

"Some of the people are great and very talented." ((in 91 reviews)); "UserTesting has a great culture" ((in 74 reviews)); "Great benefits such as:" ((in 42 reviews)); "Good pay to work ratio" ((in 26 reviews)); "1) Flexible work from home schedule" ((in 22 reviews))

What are the cons of working at UserTesting according to real employee reviews?

"Management is poor and inexperienced" ((in 22 reviews)); "Horrible senior leadership/ lack of leadership." ((in 20 reviews)); "Constant layoffs within the past year." ((in 16 reviews)); "Very fast growing scale up so inevitable there is a lot of change, not always the best communication and teething issues when changes are made." ((in 11 reviews)); "Promotions were political and based on favoritism, not results." ((in 5 reviews))

What are employees saying about UserTesting layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about UserTesting layoffs and their outlook for job security at UserTesting in 2026.

What are the top reviewed UserTesting locations?

San Francisco , Mountain View , Atlanta , Denver , New York , San Jose , Houston , Los Angeles , Seattle , Remote , Salt Lake City , Chicago , Raleigh , Fort Worth , San Diego , Rahway , Pocatello , Huntley , Arlington , Canaan , Bronx , Speonk , Madison , Peoria , Ann Arbor , Detroit , Westland , Charlotte , Abilene , Austin

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UserTesting

UserTesting reviews

3.2

55% would recommend to a friend

(86 total reviews)

Eric Johnson

61% approve of CEO

52% positive business outlook

Ratings by category

3.6

Work/Life balance

3.6

Compensation and benefits

3.3

Diversity & inclusion

3.2

Culture & values

3.2

Career opportunities

3.1

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

86 reviews

Reviews about "Career Development"

Return to all reviews

5.0

Aug 1, 2018

Cutting Edge Company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Cannot say enough about the company I am privileged to work for and with. From the people I work with daily, to the product/solution we offer, the impact we have on any organization looking to improve customer experience, to the leadership, to the snacks and amazing culture we have; UserTesting is a company you would be foolish to skip out on or not take a look at if you want to make an impact on your career or on other organizations.

Cons

Every company has its cons, no one is perfect, no company is perfect...but nothing to mention substantial enough to post here.

5.0

Jul 29, 2018

Atlanta

Sales

Recommend

CEO approval

Business Outlook

Pros

Great product in a hot market, benefits (catered lunches, massages, yoga), career growth, great cultures

Cons

growing pains from start-up stage and constant change

2.0

May 11, 2018

Executive Mismanagememt

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good group of people

Cons

High staff turnover. Forced attempt to create a culture that is juvenile and does nothing to improve the business values needed to be successful.

Viewing 52 - 54 of 86 Reviews

Jobs at UserTesting

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