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UserTesting

Engaged Employer

UserTesting reviews

3.3

56% would recommend to a friend

(85 total reviews)
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Eric Johnson

62% approve of CEO

53% positive business outlook

Ratings by category

3.7

Compensation and benefits

3.6

Work/Life balance

3.2

Culture & values

3.2

Diversity & inclusion

3.2

Career opportunities

3.1

Senior management

Ratings by demographic groups

Reviews by job title

85 reviews

Reviews about "Career Development"

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2.0
Jun 14, 2016

Some great people but the company needs improvement

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Free lunch twice a week, free drinks and snacks everyday - Casual dress environment - Some smart, friendly, and awesome people to work with - 401k + matching, benefits, employee events - Smaller company so you get to learn and be involved in many different projects

Cons

- Mountain View office is old and not located in a convenient area (San Francisco and Atlanta offices are nice though) - Management makes decisions that are not well thought out - Layoffs recently - Many young and/or inexperienced people with not much real corporate experience so not sure if the company can get to the next level

1.0
May 3, 2016

Non Transparent Leadership

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people are good. Lunch provided on Tuesday and Thursday. Onsite deli with hilarious owner. Good product. Ping pong table was a great addition to the MV office.

Cons

A lot of the great people have either left or been laid off without any notice from the company. The hiring plan has been cut to nearly zero and is on a "freeze" until at least Q3/Q4. In fact, more lay offs are on the horizon due to the company wanting to become "financially fit". The client success team is over worked while being told they would hire more to help workload but that is not happening after all. There is a huge disconnect in culture between the SF and Mountain View office.

5.0
Mar 8, 2016

Fantastic company - lots of opportunity for career growth

User experience researcher
Recommend
CEO approval
Business Outlook

Pros

The people here are nearly all passionate about what they do, and learning how to be the best they can be within that role. UserTesting is fast-paced work environment, but the culture and company benefits foster a positive work+life balance. What might be best about working at UserTesting is the level of autonomy and respect that is given to employees once they have been fully onboarded and proven they can do quality work. Hard work and demonstrations of intelligence do not go unnoticed here. On another note, I've been able to make contacts at a large amount of other companies by virtue of working as a consultant here.

Cons

We're not quite to the point of being a large, have-every-benefit-imaginable sort of company. That said, this isn't a huge drawback, just don't expect to liken our lunch room to those at Google and Facebook. In addition, the pay is a bit of a trade-off considering the same role (UX Researcher) at other companies is paid significantly more than those at UserTesting. However, this comes along with the opportunity to work with a massive amount of different projects, methodologies, and companies, so it seems to be worth it.

Viewing 67 - 69 of 85 Reviews
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