Feb 10, 2016
A rocket ship - a place to launch your career
Anonymous employee
UserTesting reviews
3.2
55% would recommend to a friend
Eric Johnson
61% approve of CEO
52% positive business outlook
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5.0
Oct 18, 2015
Recommend
CEO approval
Business Outlook
Pros
- Company just received a $34 million Series A funding round - UZ already has offices and customers around the world - Awesome sales team attracting new enterprise business every day - Great career progression - Generous benefits and perks - Soon to be in a big new office in SOMA - Laser-focus on rapid sales expansion, product optimization, and customer care - Experienced leadership team with top-tier investors and advisors
Cons
- Office is crowded, but moving to a new office in a couple weeks - Employee equity options could be better - Growing pains/tech ops issues as sales team rapidly expands—consider building out the sales ops team
5.0
Oct 14, 2015
Recommend
CEO approval
Business Outlook
Pros
I've worked for many companies in my career and they all have their problems. The companies that I have enjoyed working for are the ones that don't ignore problems and confront challenges and work to continually improve. UserTesting is one company that keeps an open mind and aims to improve. Its in its DNA. I have been impressed with the high standards that are placed on how we treat customers. We don't tolerate negative speaking about our customers. Engineering, where I work, is always experimenting with ways to improve and get better. The product and engineering teams are full of smart people who care deeply about the direction of the company and its customers. The employee retention here is great! I believe it is mostly due to the value placed on listening and addressing challenges and pursuing opportunities. People are valued here. Because of the growth of UserTesting, opportunities for personal and career growth are abundant.
Cons
Due to the growth that UserTesting has and continues to go through there are many unique challenges. New teams are forming and although there is team structure and organization, teams own a lot of areas of the product. It feels like a smaller startup in the sense that a lot of expected from individuals and there is way to much work to do. It can be overwhelming at times. As we grow and hire a lot of younger college graduates in other departments a lot of focus has been on providing benefits and perks that appeal to them. This can sometimes detract from core motivators (IMO). In other words, I am not motivated by them. I am personally fulfilled by accomplishment and being part of a world-class team. I have worried that others who share my opinion may be turned off.
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