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      UserTesting

      Engaged Employer

      UserTesting reviews

      3.2

      55% would recommend to a friend

      (577 total reviews)
      avatar

      Eric Johnson

      61% approve of CEO

      53% positive business outlook

      Ratings by demographic groups

      UserTesting has an employee rating of 3.2 out of 5 stars, based on 577 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      577 reviews
      1.0
      Oct 9, 2023

      Too many "assumptions"

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay and benefits, some good employees to work with - those that are left.

      Cons

      Poor leadership, culture, toxic work environment and work-home balance. The combination of UserTesting and UserZoom has been one big mess to say the least - no plans and so many rushed and botched projects to bring the two companies together - tools, software, systems, products.

      2.0
      Oct 6, 2023

      Used to be great

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits and Pay were above average

      Cons

      We were bought out by PE and merged with main competitor. It's been a cluster since then, no direction and really tough going. I'd wait until they get things more organized. UT used to be a great culture, but has changed drastically.

      4.0
      Sep 28, 2023

      Nice experience

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people that worked there were super talented and kind.

      Cons

      The company grew so quickly that it was challenging to keep up with the pace.

      Viewing 181 - 183 of 577 Reviews
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      ReviewsUserTesting reviews

      Glassdoor has 806 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.