Does UserTesting pay their employees well?

According to anonymously submitted Glassdoor reviews, UserTesting employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at UserTesting. This rating has been stable over the past 12 months.

How satisfied are employees working at UserTesting?

55% of UserTesting employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated UserTesting 3.6 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at UserTesting?

Tester (67) , Sales (34) , Software Engineer (19) , Account Executive (16) , Senior Software Engineer (14) , User Experience Researcher (14) , Sales Development Representative (SDR) (12) , User Tester (12) , Customer Success Manager (10) , Account Manager (9) , Software Tester (9) , Business Development Representative (BDR) (8) , Product Manager (7) , SDR (7) , BDR (6)

What are the pros of working at UserTesting according to real employee reviews?

"Some of the people are great and very talented." ((in 91 reviews)); "UserTesting has a great culture" ((in 78 reviews)); "Great benefits such as:" ((in 38 reviews)); "Good pay to work ratio" ((in 28 reviews)); "Flexible working hours, work from home" ((in 22 reviews))

What are the cons of working at UserTesting according to real employee reviews?

"Management is poor and inexperienced" ((in 23 reviews)); "Horrible senior leadership/ lack of leadership." ((in 19 reviews)); "Constant layoffs within the past year." ((in 14 reviews)); "Very fast growing scale up so inevitable there is a lot of change, not always the best communication and teething issues when changes are made." ((in 9 reviews)); "Upper management is not interested in any critical feedback." ((in 8 reviews))

What are employees saying about UserTesting layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about UserTesting layoffs and their outlook for job security at UserTesting in 2026.

What are the top reviewed UserTesting locations?

San Francisco , Mountain View , Atlanta , Denver , San Jose , New York , Houston , Los Angeles , Seattle , Remote , Salt Lake City , Chicago , Raleigh , Fort Worth , San Diego , Rahway , Pocatello , Huntley , Arlington , Canaan , Bronx , Speonk , Madison , Peoria , Ann Arbor , Detroit , Westland , Charlotte , Abilene , Austin

UserTesting reviews

3.2

55% would recommend to a friend

(577 total reviews)

Eric Johnson

61% approve of CEO

53% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (577 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

UserTesting has an employee rating of 3.2 out of 5 stars, based on 577 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

577 reviews

2.0

Jun 29, 2023

Good comoany

Bdr

Recommend

CEO approval

Business Outlook

Pros

PTO benefits, Flexible working location

Cons

Very “high school like work culture”

5.0

Jun 26, 2023

Great opportunity overall

Sales

Recommend

CEO approval

Business Outlook

Pros

Huge market opportunity. Great people and solutions.

Cons

The merger of UT and UZ is taking time to gel as expected. More ongoing communication is essential. The sooner we can offer one awesome UX solution the better things will be from a GTM.

1.0

Jun 23, 2023

Gaslighting management and low compensation, company doesn't care about you

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Can always work from home, very chill and relaxing environment. Can always take time off work if you have kids. Flexible time off policy.

Cons

CEO lies to us. Extremely low pay, benefits get worse every year. HR is incompetent and not really willing to help. Not much diversity as management is mostly white men. In engineering the only way to get promoted is if you are friends with management as racist and misogynist coworkers always seem to get promoted. Post merger is causing a ton of stress with strict deadlines. You never really know what the CTO is doing or has done, he shows up to meetings unprepared and just wings presentations.

Viewing 208 - 210 of 577 Reviews

Jobs at UserTesting

Strategic Accounts Director

Remote

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Director, Segment Marketing

United States

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Partner Sales Director

UserTesting

UserTesting reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Good comoany

Great opportunity overall

Gaslighting management and low compensation, company doesn't care about you

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