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      UserTesting

      Engaged Employer

      UserTesting reviews

      3.2

      55% would recommend to a friend

      (577 total reviews)
      avatar

      Eric Johnson

      61% approve of CEO

      53% positive business outlook

      Ratings by demographic groups

      UserTesting has an employee rating of 3.2 out of 5 stars, based on 577 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      577 reviews
      3.0
      May 30, 2023

      Room for improvement

      Product manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Ok perks and offered WFH culture

      Cons

      Unclear guidance and description of roles and responsibilities, Lack of transparency from leadership

      5.0
      May 23, 2023

      Great

      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Brilliant culture fast paced product and team

      Cons

      Things change fast and it can sometimes be demoralising to change pace and plans at the drop of a hat and no warning

      3.0
      May 18, 2023

      I used to love it, pre-merger.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I love my direct colleagues and peers, they are smart and caring.

      Cons

      Post acquisition and merger I feel like I got a job at UserZoom I didn't want and the UserTesting culture is dead and only a namesake. There is very much a "nickel and dime" the customer culture infiltrating the orgs. As part of the reorg they reduced customer facing team members and then doubled the workload with poor infrastructure and direction.

      Viewing 214 - 216 of 577 Reviews
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      ReviewsUserTesting reviews

      Glassdoor has 806 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.