UX research is challenging and rewarding. However, salary is less than deserved and company lacks transparency.
Pros
The culture of the research team is phenomenal; teamwork and feedback are essential aspects of the job. The company at large is filled with bright, dedicated, and hardworking individuals. Great as an introduction to the field of UX research. The variety of projects completed as a UX Researcher is impressive and provides great experience in the field Constant improvement is core to working at UserTesting . You are given the autonomy to get the job done and excel.
Cons
The lack of transparency in the company leaves employees questioning managerial structure, direction, and vision of the company. Communication between departments needs to be improved in order to provide and evolve the product efficiently and with clear direction. The workload researchers are expected to tackle is enormous; which often requires working overtime and completing work at home. Despite how much the research team contributes to the company at large, the research team is not appreciated by senior management as an integral aspect of the company. Salaries are inadequate. A 48K salary is not enough compensate the amount of work and stress involved as a UX researcher. There is a distinct lack of career advancement opportunities as a UX researcher.